Complaint Review: DIRECTV

On 02/02/2017, My Samsung TV picture went out and the standby button started flashing. I have the Premier Protection Plan that protects your electronics so I called for my Samsung TV. The first agent I spoke to told me he would send a Tech to repair the TV when it should have been shipped. I received the shipping box and I had the TV taken off the wall. By 02/04/2017, I was so confused as to how to get it in for repair. I escalated to the Office of the President to get it resolved. I received a call from Kayla (Supv) that stated they would have someone come out since I was provided incorrect information. The Video TV repair called me to asked about the issue with the TV so I explained the following: I was watching the TV and left out for about 1 or 2 hours only come back with a blinking standby light.

I called Samsung and was told it sound as if the motherboard was having issues. The TV repair place stated they knew exactly what the issue is with the TV. On 02/16/2017, the TV repairman took no longer than 15 minutes to repair it. It was the motherboard just Samsung and TV repairman stated. The Video repairman told me not to connect the TV back to the Direct TV Genie box because the Genie is causing the issues with the Samsung TV. Also, he stated that Directv is aware of it which infuriated me because it's affecting all of my expensive 4K - TVsThey've had several calls and had to repair a lot of TV connected to Genies. He instructed me to call Directv and request a Genie replacement. DIRECTV is costing customers thousands of dollars to repair or replacement TVs because will not proactively replace and notify the customers. THIS IS NEGLIGENT!!