Directv taking money from people Phoenix Arizona
i had cancelled directv back on 10/21/2008. I sent all of the boxes back to directv. directv took $791.34 from my checking account without my permission. They have changed there policy about 4 months ago and are not
telling anyone so they can take money from everyone without their permission. What can be done about this. This is stealing from people..........
I called and spoke to someone at directv she told me that this was their new policy and that they could not refund it back to my checking accout. Then I
finally asked for a supervision he told me that there was nothing he could do about it. He also told me that after i finally had to get hateful with him that he had submitted a request to reverse the charge, but we all know how that goes. I went by my bank today a filed a dispute to get my money back plus all of the overdraft fees they are causing me and along with the check that
will not clear because of them. I WILL NEVER REFER DIRECTV TO ANYONE.........
Donald
Hudson, North Carolina
U.S.A.
7 Updates & Rebuttals
Lil J
Lavalette,West Virginia,
U.S.A.
directv doesn't change their policy after you sign up
#8Consumer Comment
Wed, December 10, 2008
as a directv employee, i have found that so many customers don't seem to read their contract agreement. i signed a paper when i first got directv which was long before i started working for them. the installer had me sign a paper and i read over all the fine print. i knew if i cancelled there would be an early termination fee and i knew the length of my contract. i also knew that i signed an agreement authorizing them to debit my account should i fail to meet the requirements of the contract. there are so many customers that don't read that and then try to say that directv illegally took their money...which is not true. the day your service was activated you agreed to it.
Donaldp
Hudson,North Carolina,
U.S.A.
Directv are a bunch of liars and cheaters
#8Author of original report
Wed, November 05, 2008
They go and change their policy after someone signs up with them. I you make a one-time payment on-line their system retreaves your card infoso that they can take your money with out telling you or hoping that you don't catch it.
I WILL NEVER REFER DIRECTV TO ANYONE EVER..
Directv will pay for what they are doing to their customers when the great one
above comes back.
donald
Angie
Rome,Georgia,
U.S.A.
Tracking info
#8UPDATE Employee
Sun, November 02, 2008
Do you have tracking info to show that the boxes were returned? If you used the prepaid label they gave you it is traceable through their systems.
If tracking shows dtv received the boxed, they will refund you, but I doubt it will be directly to your account. They will issue a check.
Angie
Rome,Georgia,
U.S.A.
Tracking info
#8UPDATE Employee
Sun, November 02, 2008
Do you have tracking info to show that the boxes were returned? If you used the prepaid label they gave you it is traceable through their systems.
If tracking shows dtv received the boxed, they will refund you, but I doubt it will be directly to your account. They will issue a check.
Angie
Rome,Georgia,
U.S.A.
Tracking info
#8UPDATE Employee
Sun, November 02, 2008
Do you have tracking info to show that the boxes were returned? If you used the prepaid label they gave you it is traceable through their systems.
If tracking shows dtv received the boxed, they will refund you, but I doubt it will be directly to your account. They will issue a check.
Angie
Rome,Georgia,
U.S.A.
Tracking info
#8UPDATE Employee
Sun, November 02, 2008
Do you have tracking info to show that the boxes were returned? If you used the prepaid label they gave you it is traceable through their systems.
If tracking shows dtv received the boxed, they will refund you, but I doubt it will be directly to your account. They will issue a check.
Carie
San Diego,California,
U.S.A.
Does Anyone Read Their Customer Agreement?
#8Consumer Suggestion
Sat, November 01, 2008
Check out Directv's website:
http://www.directv.com/DTVAPP/global/contentPageNR.jsp?assetId=P400042&DPSLogout=true&_requestid=94983
(e) Payment Upon Cancellation. You acknowledge that you have provided your credit or debit card account information to us. You understand that you will incur fees and charges as a result of your receipt and use of Service and/or Receiving Equipment, and may incur early cancellation fees and/or equipment non-return fees (as specified in any lease, programming or other service agreement you entered into in connection with obtaining Receiving Equipment). By giving us your credit or debit card account information, you authorize us to apply this method of payment, in accordance with applicable law, to satisfy any and all amounts due upon cancellation. You further acknowledge that you are required to maintain current credit or debit card information with us and agree to notify us whenever there is a change in such information, such as a change in the card number or the expiration date.