Directv they charged my account a early cancelleation fee when I did not have any attachments with them anymore. Nationwide
I found out today 07/29/09 that directv charged my account for $460. and the reason for them was because of cancellation fee that I was never aware of. When I aksed them why as a customer representative from Directv why it was not told me or advise that if I cancel my account was going to be charged. I spent over three hours trying to resolve the issued from something they say from their own words that I qoute: I nobody told you about cancelation fees at the time the service was cancel then we have violated Directv's Protocal.. After they said all that over and over and over it took me three hours to get all this issued resolved...well although it took them 2 days to charged my account but it will take 8 days for the to refund a account.
Directv lacks of custmer service
Training
not effecient neither effective
How can Directv say that they are ranked number one as customer satisfaction when they do not... I'm confused.
Oh also I found out today that for every dvr that brakes and needs to be replace they automacally renew your contract and lock you for two years. However be aware that they do not advise the cumertomer about this renewal....be aware that they say that you need to visit their website and read all their fine print.. so not only I give them my services and my money and pay their salaries now as a customer I have to go automacally to their website and read their fine print!!!....Aren't they supposed to adivse the customer and that is why they have the title as customer service..what kind of service is that...
Marcia
Chicago, Illinois
U.S.A.
8 Updates & Rebuttals
Chris
Los Angeles,California,
U.S.A.
Re: True and False
#9REBUTTAL Individual responds
Mon, December 21, 2009
When my DVR from Direct Tv malfunctioned, I call customer service to replace it. I had the protection plan so I thought my contract would not be extended. I was wrong. Direct Tv extended my commitment for another 24 months even with the protection plan. I called Direct Tv customer service to see why they extended my contract, and was told the agent had to send the matter to another department to look into it. The other department kept saying that the extension was justified. Well, after calling Direct Tv daily to see if Direct tv reset my contract back to the original date, a customer service rep did state that my contract should not be extended but that there was nothing that they could do other than send the matter to the other department that was saying the extension was justified. Eventually I had to send a letter to the office of the president to fix the problem with my contract. About a week after sending the letter, a person from the office of the president called and said my contract should not have been extended and cancelled my contract all together.
unchienne
United States of AmericaTrue and False
#9UPDATE Employee
Sat, December 19, 2009
I 100% believe you when you state you weren't told about the ECF.
However, I did want to clarify that leased equipment that is replaced due to a malfunction does NOT extend your committment. Neither does a replacement of owned equipment IF you have the protection plan. No fine print needed. It's all just common sense. If you lease a car and it goes out, the dealership fixes it. If you own a car and it goes out...pull out the wallet unless you have an extended warranty. Pretty much the same concept. It may occasionally happen as part of a computer glitch, but a quick glance at the account or a mention by the customer to the rep that it was a technical replacement can resolve the issue.
Now, if you dropped it, crushed it, spilled something on it, your dog ate it, or you ran it over with your car...that might be a different story. Again with the car metaphor so it all makes sense, but think of it this way: yeah, a dealership will cover a leased vehicle's mechanical flaws, but if you crash it head on into an electric pole, you're out of luck.
Ken
Clinton,South Carolina,
U.S.A.
As much as I despise DTV...
#9Consumer Comment
Wed, July 29, 2009
I have to agree with the above posters.
Their cancellation fee is spelled out very clearly in their contract. We tried DTV, but after several attempts, could not get a clear signal. They still wanted to charge us $300.
We took it to an agency that handles consumer affairs in our state (SC), and within two weeks, we received no fewer than three written notices that the charge had been cancelled.
So unless you have a really good reason for cancellation, you're stuck.
Laurie
Haslet,Texas,
U.S.A.
WHEN YOU REFUSE TO READ THE CONTRACTS - ITS YOUR FAULT NOT THEIRS
#9Consumer Comment
Wed, July 29, 2009
When you make a choice to do anything that involves contracts or agreeing to the terms and conditions and not read them first - DOES NOT MAKE THE BUSINESS the one at fault -
You made a choice to sign up for their services and NOT READ THE CONTRACT - that makes it your fault.
Stacey
Dallas,Texas,
U.S.A.
Duh
#9Consumer Comment
Wed, July 29, 2009
I have Directv - when I signed up with them I also signed a CONTRACT that states the cancellation fees - Mine was a 2 year contract and I have continued service for over 5 years with no problems
I suggest you learn to READ what you sign
Try using proper grammer if you want to be taken seriously
Stacey
Stacey
Dallas,Texas,
U.S.A.
Duh
#9Consumer Comment
Wed, July 29, 2009
I have Directv - when I signed up with them I also signed a CONTRACT that states the cancellation fees - Mine was a 2 year contract and I have continued service for over 5 years with no problems
I suggest you learn to READ what you sign
Try using proper grammer if you want to be taken seriously
Stacey
Stacey
Dallas,Texas,
U.S.A.
Duh
#9Consumer Comment
Wed, July 29, 2009
I have Directv - when I signed up with them I also signed a CONTRACT that states the cancellation fees - Mine was a 2 year contract and I have continued service for over 5 years with no problems
I suggest you learn to READ what you sign
Try using proper grammer if you want to be taken seriously
Stacey
Stacey
Dallas,Texas,
U.S.A.
Duh
#9Consumer Comment
Wed, July 29, 2009
I have Directv - when I signed up with them I also signed a CONTRACT that states the cancellation fees - Mine was a 2 year contract and I have continued service for over 5 years with no problems
I suggest you learn to READ what you sign
Try using proper grammer if you want to be taken seriously
Stacey