Directv They failed to provide adequate service and are now threatening to cut me off! El Segundo California
I have been a premium customer of Direct TV for over 4 years. In that time, I have never been late on a bill. Last October I began using their high definition equipment. I began having reception problems that prevented me from watching most satellite programs. Their local maintenance team, Aerosat, came to my house on several occasions, which cost me a lot of time and aggravation. They were not able to resolve any of the issues. I was given credits to my account by a couple of customer service representatives at Direct TV, who felt sorry for me that I was having so many ongoing problems. Out of the blue, about a month ago, I received an unsigned letter with no name or phone number on it from P.O. Box 6550, Greenwood Village, Colorado, 80155, demanding that I provide a written explanation for the credits that were given by their people! I was stunned but I did as they asked and sent them a letter explaining the situation. I have a copy of that letter.
Then, yesterday, I received via FedEx an unsigned letter with no name, phone number or account number listed on it, stating that due to my failure to respond to their last letter, my service is being terminated on April 25th!! Terminated! How can they do this? They even made me agree to a 2 year contract when I received my new equipment. I have done nothing wrong at all and I have spent several thousand dollars over the years with them, and now they are cutting me off so they don't have to give me my credit or provide any more service calls. They are also telling me that I won't get my credit back. This is an outrage and I hope you can help me. I spent all day yesterday calling different offices at Direct TV and not one person would or could help me.
Jimbo5174
Chandler, Arizona
U.S.A.
2 Updates & Rebuttals
Drdelete
South Point,Ohio,
U.S.A.
credits to the bill / termination of service
#3UPDATE Employee
Thu, June 05, 2008
Accounts are generally limited to 250$ in adjustments/ month then it is audited for credit abuse. Accounts found receiving extensive credit amounts well above acceptable compensation run the risk of having their services terminated. People who call in on a regular basis to get credits can also be in this category even if they have not passes the 250$ / month audit.
DTV pays close attention to all apsects of business. Extensive credits and those that would abuse the system cause prices to go up and punish everyone involved.
Cory
San Antonio,Texas,
U.S.A.
Interesting Story
#3Consumer Suggestion
Thu, April 24, 2008
Have had direct tv for about 14 years, even before they were direct tv. After seeing all their ads, where they say local stations are included in all packages, I called them about a month and a half ago and asked why we weren't getting the local stations. The "nice" rep reviews our account, says he's sorry, it must have been an oversight, pushes a button and up pops the local stations. Nothing else was said. About a week ago I get the next bill and it's $20 higher. I call direct tv and want to know why. They tell me i was on an old package, that they no longer offer and since "I requested the local stations" I no longer get that package, at that price. I'm really pissed. I tell them if I had know I would be charged an EXTRA $20 to get the local stations, I would have left it alone. I receive the local stations just fine. The rep spends 30 minutes trying to tell me what a good deal I'm getting and and why I should stay with them. I tell her I think it's pretty low how the whole situation was handled and I'll have to think about keeping their service. I think about it for 30 minutes, call them back and tell them to cancel the service. The rep asks me why, I explain it all over again. She asks when I want to cancel the service and I tell her right now. She says OK and that's it, which kind of surprised me. Go out for about four hours on a Sunday afternoon and come back. The phone rings and it's direct tv wanting to know why we are cancelling their service and WHAT CAN THEY DO TO KEEP US AS CUSTOMERS. In the end, we got the upgraded service for $10 per month LESS then what we were paying, for one year, a $100 credit AND HBO and Cinemax for 6 months for free. I could have cared less whether we kept direct tv or not. I was more then willing to cancel. In this case, it payed off. With AT&T trying to get everyone business in this area, they rolled over.