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  • Report:  #1482932

Complaint Review: DirecTV

DirecTV Billed for service after cancelled. Billed for equipment which was returned as instructed. El Segundo California

  • Reported By:
    Randall — Arcadia California United States
  • Submitted:
    Sat, August 03, 2019
  • Updated:
    Mon, August 05, 2019

DirecTV is trying to illegaly bill me because I terminated their service.

When I called this company and told them I was terminating, they did not immediately stop billing me for their service.

Additionally, concerning their equipment, I was told to take the equipment to ANY store which handles UPS and Fedex. “Anystore with Fedex or UPS?” “YES.”

I took it to a store on Huntington Dr. near me.  The store had signs on the front window stating “UPS” and “FEDEX.” However, the manager said he would not take it.  I called DirecTV and asked again: “ANY STORE?” “YES!”  As I left the store, I took pictures showing the window signs (UPS and Fedex) and also showing the equipment inside the store while the manager kept saying he would not accept it.

I left.

I did what I was told to do. I find that DirecTV has caused me significant harm; my credit rating has been markedly reduced (FICO went from 845 to 733). If this is not remedied ASAP I will take legal action against DirecTV.

Needless to say, I will never pay this and strongly recommend to the internet community not to do business with this company.

 

2 Updates & Rebuttals


The Dog

United States

I'm Impressed!

#3Consumer Comment

Mon, August 05, 2019

 You can't even pay a small satelite tv bill and you're going to hire an attorney for what YOU admitted to be CAUSED BY YOU??? Right! Sure! I think you should write back and tell us some more jokes!


coast

United States

Your Defiance Comes with Penalties

#3Consumer Comment

Sun, August 04, 2019

The DirecTV reps gave you bad info but that does not exempt you from the fact that you abandoned the equipment. You visited a privately owned shipping store that does not have an agreement with DirecTV. The shipping agreement is probably exclusive with FedEx and UPS stores.

Any possible legal action will require you to supply the documentation (or updated terms) received when you rented the equipment. That will be the final word as to the [agreed upon] equipment return procedures.

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