DirecWay Internet lousy connections, no repair service, foreign speakers as helpers, no way to contact company to get help Germantown Maryland
I had no repair man call after my original complaint for 2 months. I called and told them I was cancelling. They called back and gave me 2 options: pay up or have collection action taken against me. My solution was to involve my state's attorney general, and then I got action. I was sent a phone number for "Executive Customer Care" and I was assigned a very nice lady--Darlene Swan. Without the AG's involvement, I had hit nothing but dead-ends, threats and no viable remedies. Call Darlene 866-259-9445 pin#298757. From their website, there is no Customer Care contact info, but you can try
Executive Customer Care
Hughes Network Systems
11717 Exploration lane-L5C
Germantown, MD 20876
When it comes to customer care, this is one of the worst companies I've ever run across.
Dan
rawlins, New Foundland
U.S.A.
1 Updates & Rebuttals
Dawn
Amherst,Massachusetts,
U.S.A.
Direcway increased our rural net from 19kbps to 1033kbps outstanding performance
#2Consumer Comment
Tue, September 28, 2004
Wow. In reading the rip off comments here I am amazed -- it appears that the folks who have had trouble are not having difficulty with Direcway (or Hughes, who I think just bought them out) -- but are having difficulty with their local vendors and installers. The server, dish, installation, etc. we had was great -- less thatn two weeks for all of it to be up and running. We live in a rural area and this has been a godsend for business and school.