Discount Mugs, Discountmugs.com, Bel Inc. Missed our deadline, took money, didn't ship, hung up on us, rude customer service Miami Florida
I agree with the other posts here regarding Discount Mugs (Bel, Inc)
Our wedding was almost ruined by them. I cant believe they stay in business with their tactics. I found Discountmugs.com and their website said all kinds of great things, how professional they are and etc. etc. DONT FALL FOR IT. They took our money and would not tell us the status of our order. Less than a week before my wedding they finally told us that they would not ship the mugs and were quite rude about it. Their customer service called me a liar and hung up on me repeatedly. I finally stopped calling because they would pick up the phone and hear my voice and hang up.
In tears, I called a different company in California and their staff was very professional and helpful. I was quite lucky the other company was able to get the mugs out just in time.
Be VERY careful ordering custom printed glassware or mugs from this company. All the slick advertising is phony. Do not order from Discount Mugs.
Vicky
Northern, Illinois
U.S.A.
7 Updates & Rebuttals
Ambersparks
Billings,Montana,
U.S.A.
Refund
#8Consumer Comment
Tue, March 23, 2010
I have now received a refund for the incorrect portion of my order from June 2009.
Steven
miami,Florida,
U.S.A.
From Discountmugs Customer Service Dept.
#8REBUTTAL Owner of company
Mon, March 15, 2010
Hello,
My name is Amin From Discountmugs. Please provide your Order # so that we can resolve this issue. We will Provide full credit for your order.
Please contact me urgently.
Amin
Discount Mugs
Maimi,Florida,
U.S.A.
DISCOUNT MUGS
#8UPDATE Employee
Wed, July 01, 2009
We are so sorry to hear that your order was not able to be produced within the time line you requested. If you contacted the company in the manner that is requested - by submitting a ticket - then please provide us with that ticket number, so that we may investigate this issue and confirm action that was taken. Discount Mugs utilizes a ticket system for all customer service issues. This system has been highly effective in obtaining prompt responses to queries from hundreds of customers each day. Discount Mugs has had a track record of prompt and superior service toward their ever-increasing volume of customers worldwide. Like any company with continual increase volume, Discount Mugs will experience the usual hiccups along the way. This is not unusual, especially within the custom printing industry, as products do become out of stock, or a print job may need to be done over. That is the nature of this industry; After all, screen printing is more of an art form than a science, therefore this should not label a company a 'rip off'. We would hope that you took the time to read the company's policy - one that you agreed to abide by when placing your order - so as to fully comprehend certain limitations that exist in the printing process. While we are not aware of your particular order details, if you do wish us to pursue this issue at our end, please provide us with your ticket number, so that we may resolve any 'unresolved' issue that you may have had which prompted you to file this complaint in the first place. We do appreciate feedback from all of our customers, (providing they not hide behind anonymity) as we strive to handle each issue with diligence and honesty. We trust that you will respond in kind, so that together we may move forward to ensure that your particular order was resolved in fairness and with integrity. Sincerely, Discount Mugs
Ambersparks
Billings,Montana,
U.S.A.
Discount mugs does NOT have an A+ BBB rating...it's a C+.
#8Consumer Comment
Mon, June 22, 2009
The BBB gives discountmugs.com a C+ rating, not A+, as they claim. If you actually cut and paste the link that Steven, the employee, gives you (http://www.bbbsoutheastflorida.org/BBBWeb/Forms/Business/CompanyReportPage_Expository.aspx?CompanyID=30000319), you'll see the rating for yourself. You'll also see that 196 complaints have been filed against the company.
I, personally, have a had the worst customer service experience of my life with this company. I have repeatedly gotten the run-around. "You didn't submit a ticket." "We responded to your ticket that we need more info." "You didn't submit the correct info."
And finally, no response at all when I finally submitted everything they asked for. I would NEVER order anything from this company again.
Steven
Miami,Florida,
U.S.A.
Discountmugs.com is rated BBB A+ rated.
#8UPDATE Employee
Tue, August 26, 2008
Discountmugs.com is rated AAA + by the better business Bureau. you can click below to see our report.
http://www.bbbsoutheastflorida.org/BBBWeb/Forms/Business/CompanyReportPage_Expository.aspx?CompanyID=30000319
Discountmugs.com ships approx. 500 personalized orders/day from shot glasses to travel mugs. This means we ship approx. 175,000 orders/year. There are times that personalized orders can be misprinted, misspelled, damaged in shipping.........
In this case we work with our customers to redo & ship the orders at no charge.
Also we have over 99% approval rating on all ship orders.
Our customers can open a ticket in the event they have problems at
http://www.discountmugs.com/us/support-customer-service.php
our average ticket response time is approx 1-2 hours on weekdays.
We are not a ripoff company but 300 individuals in Miami, florida working very hard at our jobs.
Thanks
Steven
Steven
Miami,Florida,
U.S.A.
Discountmugs.com is rated BBB A+ rated.
#8UPDATE Employee
Tue, August 26, 2008
Discountmugs.com is rated AAA + by the better business Bureau. you can click below to see our report.
http://www.bbbsoutheastflorida.org/BBBWeb/Forms/Business/CompanyReportPage_Expository.aspx?CompanyID=30000319
Discountmugs.com ships approx. 500 personalized orders/day from shot glasses to travel mugs. This means we ship approx. 175,000 orders/year. There are times that personalized orders can be misprinted, misspelled, damaged in shipping.........
In this case we work with our customers to redo & ship the orders at no charge.
Also we have over 99% approval rating on all ship orders.
Our customers can open a ticket in the event they have problems at
http://www.discountmugs.com/us/support-customer-service.php
our average ticket response time is approx 1-2 hours on weekdays.
We are not a ripoff company but 300 individuals in Miami, florida working very hard at our jobs.
Thanks
Steven
Steven
Miami,Florida,
U.S.A.
Discountmugs.com is rated BBB A+ rated.
#8UPDATE Employee
Tue, August 26, 2008
Discountmugs.com is rated AAA + by the better business Bureau. you can click below to see our report.
http://www.bbbsoutheastflorida.org/BBBWeb/Forms/Business/CompanyReportPage_Expository.aspx?CompanyID=30000319
Discountmugs.com ships approx. 500 personalized orders/day from shot glasses to travel mugs. This means we ship approx. 175,000 orders/year. There are times that personalized orders can be misprinted, misspelled, damaged in shipping.........
In this case we work with our customers to redo & ship the orders at no charge.
Also we have over 99% approval rating on all ship orders.
Our customers can open a ticket in the event they have problems at
http://www.discountmugs.com/us/support-customer-service.php
our average ticket response time is approx 1-2 hours on weekdays.
We are not a ripoff company but 300 individuals in Miami, florida working very hard at our jobs.
Thanks
Steven