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  • Report:  #1333192

Complaint Review: DiscountBAT.COM

DiscountBAT.COM Sent 2 bad batteries of which I had to send the first out at my expense. San Diego California

  • Reported By:
    Christopher — Holbrook Massachusetts USA
  • Submitted:
    Fri, October 14, 2016
  • Updated:
    Fri, October 14, 2016

I ordered a new battery for a Dell Latitude D630 give or take around 09/30/16.  The battery lasted around 2 weeks and then stopped charging.  I tested the D/C PS and it is within standards - around 19.2 VDC.  After emailing the vendor, they sent another battery (though I had to pay the cost for the return shipping) and received another around 2-3 weekws later.  During that time, I ordered another battery at less than 1/2 the cost  on eBay which is working 100% perfectly.

To make a long story short, the replacement battery from DiscountBATT was in complete failure - according to the BIOS, there was no battery installed (and therefore could not be charged) and the battery indicator LED was showing the battery was in complete failure - 3x flashed orange, 1 green.  Reinserting the battery numerous times as well as cleaning up the tines showed the same result - battery failure, right out of the box.  I checked Dell's forums and verified from many posts the battery was in complete failure.

Contacting the company numerous times via email I had asked them for a shipping label as I was not willing to pay the return shipping for a bad battery for the 2nd time.  After numerous emails, their final response was this which was sent and received today 10/14/16.  We only offer 2 replacements within 30 days (even though their batteries are supposed to be warrantied for a year) and they would not be willing to give me a shipping label to have this battery tested out?  I never even got the results of the 1st battery though I had asked and got nothing but diatribe.  They tried to blame it on the laptop, but again the battery I purchased through ebay around 4-5 weeks ago is charging perfectly and gives me around 2-2.5 of use depending on what I'm using the unit for.

Caveat Emptor - let the buyer betware.  This company is indeed a rip-off and there is no way I'd make another purchase from them.  I would suggest any would do the same unless you wish to go through the time, effort and grief that I did.

Save yourself a lot of potential aggravation...

Regards,

Christopher

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