DISCOVER CARD DISCOVER FINANCIAL SERVICES DISCOVER CARD, CUSTOMER SERVICE, FINANCIAL SERVICES, Internet
My credit card was cancelled by an unauthorized party. The company apologized and sent a new card, but that did nothing for the embarrassment and humiliation I felt when attempting to pay for dinner at a restaurant we have visited for 25+ years! Nor did the company have record of who cancelled the card. In addition, I was transferred through three departments during the 27 minute ordeal. Then I was transferred to the legal department making a futile attempt to write down pertinent information from a recorded message...never to speak to a customer service rep.
1 Updates & Rebuttals
Jim
Orlando,Florida,
USA
Let's Be Over Sensitive
#2Consumer Comment
Sat, January 28, 2012
OK, so they had a case of fraud or somebody made a mistake entering information and your card was cancelled by mistake. Your card was not honored by the merchant...happens all the time...you weren't the first person at that restaurant to have had that happen and you won't be the last. They sent you a new card and apologized. Get on with your life. There's nothing more they can do other than come and kiss you on the lips.