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Dish Network And Anything Wireless Unauthorized deduction from checking account of $500 and $200 dollars ripoff Tomball Texas *EDitor's Suggestions on how to get your money back into your bank account!
I decided to try out Dish Network; therefore I contacted a local dish network provider, anything wireless, for service. They sent someone out to set up my service. At the end of the installation, the man handed me a two page contract, stating that if I wanted to cancel then contract, then I would have to return the products or I would have to pay for them. There after, I never received any further papers/contract.
Starting with the first day of service, I started having problems. I was able to view some channels, within my plan, but not others. I immediately called anything wireless and explained my situation.
They gave me a few instructions on how to fix it manually. My problem was still not fixed, therefore I gave them another phone call. They told me to try it again, and never sent out anyone to help me with my problem. I continued to have similar problems and then decided to cancel my contract, based on these issues I was having. After all, why would I want to keep a service in which does not provide the channels I asked/am paying for!
My service was then canceled and everything. Three months later dish network along with anything wireless decided to take a total of 900 dollars out of my checking account (with out my consent or authorization. Nor did they send me any kind of bill or inform me they would take this money out of my account.
Kevin
Winnie, Texas
U.S.A.
EDitor's Suggestions on how to get your money back!
HERE IS WHAT RIP-OFF REPORT SUGGESTS YOU DO:
Go to your bank within 60 days of the charge, or as soon as you know about the charge, don't delay, and tell them that there has been fraudulent activity within your account. Explain that you wish to file a dispute, and demand that they assist you in accordance with Federal Regulation E.
According to the majority of victims interviewed by Rip-off Report, those who immediately called their banks to dispute the charges did not get very far. Many victims got the following responses from their banks: we could not do anything for you or you waited too long; it has been more than 60 days.
If the bank is says that you have waited too long, explain to them how you called their 800 number as soon as the charges were found, and were told by the bank that nothing could be done. Remind the bank that they failed to assist you properly at the 800 #, and instead, provided you with an inadequate explanation of your right to dispute. Tell the bank that it's their fault time has expired, and since they gave you the wrong info to begin with, they will just have to deal with it, take the loss and reverse the charges.
Tell them the truth; this was unauthorized and your account was NOT to be charged! Keep emphasizing how you never authorized anything! Direct them to the hundreds of victims reports that were filed on Rip-off Report.com. And if you're at the bank, walk them over to their computer and make them go to this site! If you are on the phone with them, tell them you will wait while they access this site! Either way, be persistent!
DO NOT TAKE NO FOR AN ANSWER!
Let them know nicely, that you were advised to Report them (the Bank) and this situation to the Banking Commission in your state. Since each state has a different name for the agency/controller over banks, find that name before you call or get to the bank so you can throw it in their face. The more knowledgeable you appear to be, the further you will get.
And just continue to demand the Federal Regulation E form! The bank CAN, MUST and WILL reverse the charge! But, you must be persistent; ask to speak to the supervisor or the area manager for all the branches in the state.
Let the bank personnel know you are meeting with the media later in the day, that you would much rather they do the right thing (as most other banks have) by looking at the complaints and immediately reversing the charge(s) to your account; no matter how long ago it was. Be sure to call the Media if necessary so you are telling the truth.
If you have to, be loud (but nice) in front of other customers. If you are just calling by phone, the above tactics should still work. The bank can easily fax or mail to you the Federal Regulation E dispute form.
CHARGES TO YOUR CREDIT CARD
If the charge was to your credit card (not debit card, check card, or checking account), contact the credit card company as soon as possible to request a dispute form. Consumers usually have a little longer to dispute fraudulent credit card charges (up to 6 months), but it is better to act right away. In this type of situation, credit card disputes are usually successful since fraudulent companies often won't contest the disputed charge. In rare cases, credit card companies will review disputes, but refuse to reverse the charges. If this occurs, complain to a manager and let them know you will be filing a report here.
Remember Don't let them get away with it! Make sure they make the Rip-off Report .. The more Reports filed on a Company or individual, the more likely it is that the authorities, media and attorneys will want to take action.
And good luck Let us know how you do!
ED Magedson Founder, Rip-off Report.com & Author of www.ripoffrevenge.com
EDitor@RipoffReport.com
badbusinessbureau.com
www.ripoffreport.com
Don't let them get away with it.
Make sure they make the Rip-off Report!
We are not lawyers.
We are not a collection agency.
We are Consumer Advocates.
...the victims' advocate
WE are Civil and Human Rights Activists
We are a Worldwide Consumer Reporting News Agency
...by consumers, for consumers
CLICK HERE to read about Credit Card Scams... find out how to get your money back. *Rip-off Report Investigation provides valuable information.
Click here to read other Rip Off Reports on Dish Network
2 Updates & Rebuttals
Jessicer420
pensacola,Florida,
U.S.A.
Your fault...sorry...
#3
Mon, September 21, 2009
Maybe you shouldn't have hastily canceled your account. It clearly states in the contract that if you cancel your contract before it's expiration you will be charged for the remainder of the contract. Should have let them come out and try to fix it first. Maybe then you would have had the leverage to cancel the contract.
I have Dish Network and I love it. It's way cheaper than any other service I have ever had and i've never had a problem with them. It seems that most of these complaints are from people who canceled their contract early. If you weren't prepared to have the same service for 2 yrs...then you shouldn't have signed the contract.
Jessica
Jerry with anything wireless
tomball,Texas,
U.S.A.
Not Quite what happened.
#3
Fri, August 14, 2009
The customer who wrote this report was installed, called in to cancel 2 wks later( they had DirecTV re-installed already).
This was a 2 year contract, when a customer disconnects before 1 year is out Dish takes most or all of the money they gave my company back. We have a 3rd party contract with our installs to recoup some of this in the case of disconnect.
We went over the fees that would be charged at cancellation. They said they would not pay said fees, and asked to be mailed the contracts they had signed. Numerous service issues were claimed, they would NOT let me set up a service call to correct the issues.
Fast forward 2.5 months, went into disconnect, we left messages multiple times. We then sent a letter, and charged their credit card ( Not only was it in the contract, but when we told them about the charges 2 months prior). At this point the husband called in stating that we were crooks and liars, and that we had neglected to fix any of the service issues. We explained we had tried to get a tech out there but were not allowed to do so. They mailed in the equipment, we gave them a partial refund, and the story is done.