Dish Network ,Dish Network A Division Of Echostar Satelite Dish Network took $500 from my bank account without authorization and I had already tried to cancel my service Littleton Colorado
Dear Fellow Consumers,
I am writing on behalf of the Customer Service I received from Dish Network. I was a consumer with them for 2 years. I recently moved and became unable to pay my bill. I contacted dish network to cancel and they always said we will work with you just wait and see if you come up with the money. I spoke with a young lady by the name of Stephanie on Sept 30, 2008 and she stated if I could not come up with the money by Oct 28 then I should cancel.
I called dish on Oct 19, 2008 to make arrangements for them to pick up to their equipment. The agent agreed and said it would come via UPS.
On Monday October 20, 2008 I called to check my bank account (because this is what I do) and to my surprise it was overdrawn by $248. I became estactic.
I called the bank and they informed me that Dish Network took $500 from my account. I do not know how they got my account information as I did not approve this transaction.
When I contacted Dish, I spoke with a supervisor and a specialist and they stated the charges are unable to be reversed because they had not received the equipment. I informed them that I have already paid my bills and my checks and transactions are bouncing.
They did not care. I told them that I had been trying to cancel and called for them to come pick up their equipment. I was not missing in action and had not made any contact.
My account is now overdrawn $755 dollars and it is going to take Dish 7 to 10 business days to credit. I have a 1 and 9 year old. What am I suppose to do?
If they wanted to take some money why not take what I owed for the past due balance and turn my cable back on. It was far less than $500. I do not understand the validity and how they had the right to access my account without prior authorization.
Is there anything I can do?
Lisa
Benton Harbor, Michigan
U.S.A.
1 Updates & Rebuttals
Jeebus
El Paso,Texas,
U.S.A.
It's in the contract
#2UPDATE Employee
Mon, November 03, 2008
I'm sorry to say that there's not much that can be done. The problem is, when you sign a contract, you're subject to paying these fees. When you first sign up for DISH Network service, you provide your credit card or debit card number. This is used not only for the process of determining your qualification, but also for providing an account to withdraw from if the equipment is not returned. The early termination fee can be anywhere up to $240, and depending on what kind of equipment you had, that accounts for the rest of the money you were charged. DISH doesn't just come by and pick up the equipment. You have to request UPS boxes from them, and return the equipment in those boxes, otherwise you'll run into your current situation. If you want your cable switched back on, you have to contact your cable provider yourself. I'm sorry for your situation, but all of this is covered in the disclosures that were read to you and the paperwork you signed, so there's nothing you can do.