Complaint Review: Dish Network

On March 7, 2008, I called Dish Network and scheduled an appointment for new services. The cost was $149. for equipment. The CSR Jonathan was very professional and pleasant. He referred me to the scheduling unit located in Tampa, Florida and that's where the nightmare began.

I was given a five-hour window (12:pm to 5:pm) for installation on Friday March 14, 2008. At 2:30pm, I became concerned and called for confirmation. I spoke to customer service and they guaranteed the appointment. The technician never came. I wasted five hours of my valuable time.

After speaking to several incompetent representatives from the U.S to Milan, I was ready to cancel the service. On March 16, 2008, I received a call from Dish Network wanting to reschedule the appointment. The appointment was rescheduled for Tuesday, March 18, 2008 (8:00am to 12.00pm).

I called mid-morning to confirm, only to be told "you don't have an appointment". Enough is enough. I cancelled the service and requested a refund. I am also considering filing a lawsuit for breach of verbal contract.

This company sucks! Customer service representatives lied to me repeatedly and some were rude and couldn't speak English. I spoke to several people who have Dish Network and all lodged complaints about service and equipment. Now I will share my horrible experience with any and everyone who will listen. "Stay away from Dish Network".

Dee
Winter Garden, Florida
U.S.A.