Complaint Review: Dish Network

The problems with Dish first began when we had the service over a year ago.  We had just got a HD tv as a gift, so we wanted to upgrade to HD. service.  When their own service tech set it up, he said it was HD ready, and all we would have to do was call them to have it turned on.  
We also heard it advertised all the time "Free HD for life".  BULL!!  It's false advertising!  After we got our new tv, we called them and they told us we would need to pay $400 to get a new HD receiver!!  Plus it was going to be like an extra 10 bucks a month added to our bill!!  When we told them about their advertising, they didn't have an answer and it sounded like they were reading from a script!  
We ended up just keeping the service we had, which was a pay ahead per month service that we were told we could cancel ANY TIME because it was not like a contract service.  BULL again- but I'll get into that a bit later!
After that our bill started going up any way.  We canceled the "extras" like HBO, but even after that they still kept raising the bill!  The only response we got was, "It happens!"
Well, during this time, I also lost my job.  So I missed a payment, and of course they shut our service off.  I also had to do an emergency move because we could not afford where we were staying.  A couple days after we moved we drove back by the old house to get a couple more small things, and found a box left by dish on the front porch.  They never even called us or anything to let us know they were dropping it off!!  Not to mention, it was plain as day the house was empty, so they could have called right then!  but, their employees do NOT care. 
After we moved, got a call from dish saying that we needed to send their equipment back or they would charge our debit card.  It stated very clearly on the papers in the box that it could be dropped off at ANY UPS drop off location, including drop boxes.  I found out there were drop boxes the next town over, so I took it over there, and of course- it didn't fit!
The closest ups store was 40 miles away!
I called dish network and talked to a representative that literally sounded like he was high on something.  i explained to him I tried to send the box in a drop off box as it stated on the papers, but it wouldn't fit.  The only response I got was a half hearted  "OK".  The tone in his voice said he did not care.  I explained I would not be able to send it for a few days because I did not have the gas to go to the ups store 40 miles away.  He said, "Well if you can't send it til then, you can't send it tell then."  
I explained I was in an extremely tight situation, on unemployment, and could not afford to be charged for it.  He said, "Well, if you send the stuff back, you'll be charged an early cancelation fee of $262."  
I said we had never canceled anything, we were told we were not under contract, and was also under the impression that if we returned the equipment, we would not be charged anything.  
He said my account had been canceled for non payment, and that we were under a two year contract.  I told him again we were told we were not under contract.  All he could say was, "You're on a two year contract."
I said we could not afford anything like that because we were so tight.  He said, "Well do you want to cancel?"  I told him he just told us we WERE canceled!  
It's like he didn't hear what I was saying!  He said they could restart my service if I made a payment of $72 but they would knock us down to local channels only for $14.99 per month.  I said, "So if I do that, I won't be charged anything else?"  He actually said, "I don't know, I guess."  
I said, "How do you not know?  I have bills to pay!"  I then asked him when they had they early termination fee set to hit my card.  He again said, "I don't know."  I said, "What do you mean you don't know?"  Again, it was like he wasn't paying attention to me or reading from a script.  
He told me that I should just pay $72 to have my service turned on.  Then he said, "But since you moved, we will charge you $100 for moving."  I said, "What?  You advertise free moving!"  He told me it's policy.  
I told him I couldn't afford that either and that that's not right because they advertise free moving!  Again, like a robot, he said, "It's policy."
I asked him one more time if there was any other ways he could help me out or let me know when anything might be scheduled to hit my card so nothing is a surprise to me!  He said his favorite response again, "I don't know."  I asked him how they could legally charge my card without my consent any way.  Guess what? He said, "I don't know.  It's policy."
This is actually not the first time I have had problems with Dish Network.  A few years ago, I had dish.  There was a minor earthquake where I lived, that knocked the dish out of alignment.  They told me when I called they would charge me $100 to come out and fix it.  I told them it was a natural occurrance beyond my control!  They told me there was nothing they could do.  
I tried dish again because stupidly, I thought they had changed.  If anything they have gotten waaaaay worse!!  I will NEVER recommend Dish to anybody and I will NEVER use them again at any point in my life!!