Complaint Review: Dish Network Dish TV

In July I called Dish to disconnect my service as I was
going to go with another company that I thought had better prices for same package. The Dish account rep. offered me a wonderful package and price to stay with Dish and I accepted.

In order to show how unethical they are, I would like to show what I had before calling, the price, and what they offered me to stay. And then what I really got and the things that I have had go wrong since I accepted their "fabulous" offer.

I was paying approx. $65 a month for:
120 channels
Movie channels
1 extra receiver for bedroom.

If I stayed with Dish, they would give me:
Free upgrade to DVR equipment
180 channels
Movie channels
Local Channels
$50 dollars credit if I mailed my 2 old receivers back.
Would not change my renewal status or lock me in to extending the contract with them.
I would get all this for approx. $46 a month.

With that offer I agreed to stay with Dish. (HUGE MISTAKE)

After new equipment was installed I had problems with the bedroom remote not working and called in to report it. In the course of this transaction, I found out that my bill would be $80 something a month. I was astonished at what I had just discovered. I talked with acct. rep. XVH (8-2-2006) about this and she seemed very accommodating to my situation and apologized I don't know how many times and assured me that my bill was now fixed. And to show good faith would even give me 1 months free credit for all my trouble. I breathed a sigh of relief and thought I could now be done with it. WRONG!
A few hours later when I went to my TV, I now had my Movie channels removed!!!!

I called 3hb (acct. rep) and repeated the entire scenario to him. He would put my movie channels back "for me" but it was going to up my bill if I did. At this time, I request to speak to a supervisor, I was given his supervisor by the name of Steve. Steve began with a robotic attitude from the very beginning. Before the conversation was ended by Steve hanging up on me, I was accused of trying to get something for nothing. He was belligerent and condescending in ever aspect.

I called back to report "Steve" and an acct. rep. asked me to repeat the whole story again from start to finish. which I did.. she asked if I would let her supervisor assist me in this, and I agreed. Her name was Kathy and she assured me that she would get word to "Steve's" supervisor about his behavior and also have "Steve's" supervisor call me. ( of this date, NO CALL BACK) During this call, I discovered my bill was going to be approx. $65 which is what I was paying before I even called to disconnect! But now I have even less than what I started with before I called them. Kathy said she would leave the 180 channel package and the local channels for approx. $45. a month. I wanted a lower bill and knew that I was going to still fight this with the higher level and that was all she would do for me. After hanging up with Kathy.. guess what.. I now have the 120 channel package, not even the 180 channels.. Every call my package shrinks and my bill goes up.. This is where I am right now for the last price quoted to me, and we all know that is no guarantee.

120 channels
local stations
No Movie channels
A bedroom remote that doesn't work most of the time.
My return fee for the old receivers has gone from $50 to $20.

God help me.. this has been the worst experience with a business that I have ever had in my life.

Marsha
Newcastle, Oklahoma
U.S.A.