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Dish Network Echostar No reply from Customer Service on (un-signed) Contract Englewood, Colorado
On March 06, I contacted Dish Network to cancel my service, as I was moving. In speaking with the CSR, I advised of my new address, then was transferred to the Loyalty team at which time I was advised that I would be responsible for a $150 "early termination fee" since there was time remaining "on my contract". I informed her that NO contract was signed at the time of installation - that only the Service Order was signed, indicating the work was complete and to my satisfaction. I was put on hold for several minutes, then advised I would be transferred to the 'Executive Offices.'
Once connected, a woman identified herself as Rebecca Dougherty said "I understand you would like to see a copy of your contract?" I told her that since I had been an employee of Dish at the time of installation, a signed contract nor the $99 activation fee was required. She admitted that no 'digital' contract was on file and would have to contact the local office in Greensboro to have them pull the copy. She stated it "could take up to 15 business days" and would call me when she received the (non-existent) copy.
On April 19, I received, via email, my 'new' bill, covering service from April to May. I left a note on the Dish web page advising that the service was terminated on March 06 and to make the necessary adjustments. I also advised that I had 2 receivers and would like instructions on how to return them. On April 20 I received an email reply that simply stated "We have forwarded your information to our loyalty department. A representative will contact you to confirm your request.
To date, I have not heard from anyone at Dish Network concerning this matter.
4 Updates & Rebuttals
CanonPhotographer
Raleigh,North Carolina,
United States of America
Shipping fees
#5Author of original report
Sat, May 07, 2011
In an effort to return the receivers (2), I inquired, via email, as to a location in which I could deliver the receivers. The reply I received from nick.franta@dishnetwork.com was:
I am finding it incredible that there is no location in which to deliver these boxes in my area (Raleigh, NC)!I have replied to Mr. Franta's note:
Why does Dish make it so hard to return THEIR equipment?
CanonPhotographer
Raleigh,North Carolina,
United States of America
Response from Mr. Franta
#5Author of original report
Thu, April 28, 2011
Mr. Franta found no contract and offered to back date the disco to the date of my original call to Dish. Also, he stated notes show Rebecca Dougherty attempted to contact me "but was unable to reach me directly." (I find it odd there is no record of a missed call or voice mail on that date!)
Inquiring now as to how to handle the 2 receivers I brought with me during my move.
CanonPhotographer
Raleigh,North Carolina,
United States of America
Acct info forwarded
#5Author of original report
Wed, April 27, 2011
Per Mr. Franta's request, account info forwarded to email provided in his reply.
NickF DISH
USAContract
#5UPDATE Employee
Tue, April 26, 2011
Hello Skip,
I'm sorry it has taken a while to get a response and I would be happy to check the status of the contract for you and review your account. Feel free to e-mail me with your account information at nick.franta@dishnetwork.com.
Nick Franta
DISH Network Customer Service