Complaint Review: Dish Network

I have been with Dish Network for about 10 months. When I originally signed up I got the 180 ch. for $55.97. I have been paying over $80.00 since then. I have called and disputed this a couple of times finding out that they no longer have the 180. I now have the 250 ch for more money.

They told me I needed to turn in a rebate form, which I was unaware of, and then I will get my promotional package. Needless to say I did not turn one in. If I was not told about it in the begining then I don't need one now.

Recently my service was interupted due to non payment. They charged $120.00 to my bank for early cancellation fees on June 17th 2007. On June 20th 2007 I called my bank and found out they did this. So I called and had that switched to restart my service plus another $4.87. I got a cheaper package for $42.99. I was quoted a total price $69.97 with taxes and all.

I was assured that everything would be ok now. I deposited over 200.00 into my bank on June 21st 2007. I called my bank to see if it had cleared and found out that Dish on top of the $124.87, withdrew another $600.00 from my account.

I called Dish and demanded they refund the money. They could not give me a reason why it happened in the first place. They apologized and said they would refund the $600.00+ the $120.00 it was going to take 7-10 days for this to happen? They also wanted me to pay $288.00 for the 2 month bill I have not received yet. I asked why this bill was so much when it should have been only $139.94. She told me the other amount was for equiptment fees. I told her that was included in the 69.97 a month and i was not paying a bill I have not gotten yet. She told me I only have to pay the $139.94.

This had put my account into overdraft. I went to my bank on June 21st 2007 and the lady there put a hold on my account.
When this happens no one can take money out just put it in.

On June 22nd 2007 I called my bank and she told me everthing was back to normal and I have a positive balance we took the hold off my account so I can go to the store. I also got 2 boxes from UPS to return the equip. As long as the service is on and I am paid I am not returning anything. I thought all was taken care of.

It is now Sat. June 23rd 2007. I called the bank again this morning just to make sure all was good. Guess what the $600.00 was taken out of my account again. The bank is closed there is nothing I can do on a weekend and I have a negative balance once again.

Something needs to be done with this company. I have children I need to take care of. They can't keep doing this. I am will to do a class action suit if one is ready to go.

What do I need to do?

Tammy
Pueblo, Colorado
U.S.A.