Complaint Review: Dish Network

It's hard to really pick a place to start with everything that has happened but I'll try my best:

The first thing that went wrong happened when my wife and I tried to cancel our service. We got charged a early termination charge for ending our contract early. Funny thing is that the contract the we signed was for NO CONTRACT.

Second, about a month after we just paid the whole balance to be rid of it.... "it" came back. We got our credit card bill in the mail and saw a $500 charge on it for equipment. Putting us over our credit limit and getting charged numerous fees associated with that. We then called Dish to find out why we were charged the fee. Turns out they want their equipment back. So I told them they could have it and they said that they would send out some boxes so that I could ship them back.

Numero Three! They then asked if I would like to pay the remaining balance on my bill...... that's funny I thought I already paid the final amount on my bill. Turns out they charged me $34 in taxes on the $500 in equipment that went to my credit card. They said not to worry about it and it would be reversed as soon as the boxes arrived. Well after we got off the phone with them we called our credit card company, Capital One (let's not get started on those crooks!), and told them that it was an unauthorized charge and we filled a dispute. They temporarily took the charge off and told us they would investigate the matter.

The plot thickens... After about a month of waiting for the boxes I called Dish back to tell them. After they looked at the account they tell me the boxes were sent a few days after my first call. I told them I never got them and had to get a supervisor on the phone to send another set of boxes out.

Another month later... no boxes. I called again told them the neverending story once again and another supervisor got on the phone and sent another set out confirming my address two or three times.

Months later... After about five sets of boxes I had just about had it. Ever time I called I got another retard that I had to explain everything to just to have them offer another set of boxes. I could never get any of them to give me any kind of tracking numbers on the packages or delivery confirmation. Meanwhile my credit card sends my a notice that Dish has turned down the claim and the $500 was re-applied to my account.

THEN!!!! I get a collection notice for the $34 left on the account. My wife paid the stupid $34 in hopes that one day we would get the boxes to Dish and get our money back. The agent told us that she would make sure that Dish would send boxes to us and also that the collection notice would be removed from our credit report.

Suprise, Suprise! No boxes and the collection is still on our credit. I am lost. I have called Dish one last time and this agent actually gave me a tracking number. The problem still remains that all of the fees and interest on the money that was charged to me will never be returned.

I am at a loss of where to turn. I can't even imagine how much this has cost me and affected both my wife's and my own life. It's a constant source of stress and frustration.

Anyone have an idea?

Adam
Yucaipa, California
U.S.A.

EDitor's Suggestions on how to get your money back!

HERE IS WHAT RIP-OFF REPORT SUGGESTS YOU DO:

Go to your bank within 60 days of the charge, or as soon as you know about the charge, don't delay, and tell them that there has been fraudulent activity within your account. Explain that you wish to file a dispute, and demand that they assist you in accordance with Federal Regulation E.



According to the majority of victims interviewed by Rip-off Report, those who immediately called their banks to dispute the charges did not get very far. Many victims got the following responses from their banks: we could not do anything for you or you waited too long; it has been more than 60 days.

If the bank is says that you have waited too long, explain to them how you called their 800 number as soon as the charges were found, and were told by the bank that nothing could be done. Remind the bank that they failed to assist you properly at the 800 #, and instead, provided you with an inadequate explanation of your right to dispute. Tell the bank that it's their fault time has expired, and since they gave you the wrong info to begin with, they will just have to deal with it, take the loss and reverse the charges.

Tell them the truth; this was unauthorized and your account was NOT to be charged! Keep emphasizing how you never authorized anything! Direct them to the hundreds of victims reports that were filed on Rip-off Report.com. And if you're at the bank, walk them over to their computer and make them go to this site! If you are on the phone with them, tell them you will wait while they access this site! Either way, be persistent!

DO NOT TAKE NO FOR AN ANSWER!

Let them know nicely, that you were advised to Report them (the Bank) and this situation to the Banking Commission in your state. Since each state has a different name for the agency/controller over banks, find that name before you call or get to the bank so you can throw it in their face. The more knowledgeable you appear to be, the further you will get.


And just continue to demand the Federal Regulation E form! The bank CAN, MUST and WILL reverse the charge! But, you must be persistent; ask to speak to the supervisor or the area manager for all the branches in the state.



Let the bank personnel know you are meeting with the media later in the day, that you would much rather they do the right thing (as most other banks have) by looking at the complaints and immediately reversing the charge(s) to your account; no matter how long ago it was. Be sure to call the Media if necessary so you are telling the truth.

If you have to, be loud (but nice) in front of other customers. If you are just calling by phone, the above tactics should still work. The bank can easily fax or mail to you the Federal Regulation E dispute form.

CHARGES TO YOUR CREDIT CARD

If the charge was to your credit card (not debit card, check card, or checking account), contact the credit card company as soon as possible to request a dispute form. Consumers usually have a little longer to dispute fraudulent credit card charges (up to 6 months), but it is better to act right away. In this type of situation, credit card disputes are usually successful since fraudulent companies often won't contest the disputed charge. In rare cases, credit card companies will review disputes, but refuse to reverse the charges. If this occurs, complain to a manager and let them know you will be filing a report here.

Remember Don't let them get away with it! Make sure they make the Rip-off Report .. The more Reports filed on a Company or individual, the more likely it is that the authorities, media and attorneys will want to take action.

And good luck Let us know how you do!

ED Magedson Founder, Rip-off Report.com & Author of www.ripoffrevenge.com
EDitor@RipoffReport.com
badbusinessbureau.com
www.ripoffreport.com

Don't let them get away with it.
Make sure they make the Rip-off Report!

We are not lawyers.
We are not a collection agency.

We are Consumer Advocates.
...the victims' advocate

WE are Civil and Human Rights Activists

We are a Worldwide Consumer Reporting News Agency
...by consumers, for consumers



CLICK HERE to read about Credit Card Scams... find out how to get your money back. *Rip-off Report Investigation provides valuable information.


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