Complaint Review: Dish Network

I had the exact same thing just happen to me. My account was closed in 2003 and Dish Network allowed someone to reopened an account after being closed for 5 to 6 years with just a name and address. They didn't have my SSN, a password... nothing. 

What did they end up doing to resolve this issue?

Dish Network ripped me off several years ago. I had canceled service in good standing and moved to another address. The person at my old address had a dispute with Dish Network three years later; she was right, but got ripped off for a few hundred dollars, anyway. After Dish Netowrk ripped her off, they began billing my credit card for what they claimed she owed them!

Dish Network is living on borrowed time. A company that depends on fraud to survive will either be hit by a massive class-action suit (how sweet it would be!) or will collapse from the word-of-mouth warnings from one neighbor to another. I have never dealt with a company as fraudulent and morally-bankrupt as Dish Network. If they have your credit card number, there is a good chance that you will be defrauded sooner or later.

Check the financial news. I am not a seer, but I predict that within three to four years Dish Network and/or its parent corporation will file for bankruptcy. Ripoffs and horrible customer "service" cannot endure forever.

I moved recently and we decided to sign up for Dish. I called and the automated system picked up our new phone number. It identified us by a different name, I'm assuming the person who previously had this phone number. It proceeded to sign me up under that person's name, not giving me the option to change it. I had to speak to an operator to get that straightened out. She did not know how that happened, so it was obviously a system error. She told me that I had reactivated this other person's account. Luckily because I had transferred myself to her, she was able to fix it and cancel that person's account and finish setting up mine. I'd say when you moved another family got your number and tried to sign up for dish. Dish recognized your phone number because you were in their system and automatically tied your name to that number. Dish network should be held liable for keeping that information in their system like that. It's one thing to keep it in a store room or on a hard drive somewhere for records, but another when the automated system can pick it up and use the information however it sees fit. It's basically making it a lot easier for others to fraud the system and potentially ruin your credit.

I moved recently and we decided to sign up for Dish. I called and the automated system picked up our new phone number. It identified us by a different name, I'm assuming the person who previously had this phone number. It proceeded to sign me up under that person's name, not giving me the option to change it. I had to speak to an operator to get that straightened out. She did not know how that happened, so it was obviously a system error. She told me that I had reactivated this other person's account. Luckily because I had transferred myself to her, she was able to fix it and cancel that person's account and finish setting up mine. I'd say when you moved another family got your number and tried to sign up for dish. Dish recognized your phone number because you were in their system and automatically tied your name to that number. Dish network should be held liable for keeping that information in their system like that. It's one thing to keep it in a store room or on a hard drive somewhere for records, but another when the automated system can pick it up and use the information however it sees fit. It's basically making it a lot easier for others to fraud the system and potentially ruin your credit.

I moved recently and we decided to sign up for Dish. I called and the automated system picked up our new phone number. It identified us by a different name, I'm assuming the person who previously had this phone number. It proceeded to sign me up under that person's name, not giving me the option to change it. I had to speak to an operator to get that straightened out. She did not know how that happened, so it was obviously a system error. She told me that I had reactivated this other person's account. Luckily because I had transferred myself to her, she was able to fix it and cancel that person's account and finish setting up mine. I'd say when you moved another family got your number and tried to sign up for dish. Dish recognized your phone number because you were in their system and automatically tied your name to that number. Dish network should be held liable for keeping that information in their system like that. It's one thing to keep it in a store room or on a hard drive somewhere for records, but another when the automated system can pick it up and use the information however it sees fit. It's basically making it a lot easier for others to fraud the system and potentially ruin your credit.

I moved recently and we decided to sign up for Dish. I called and the automated system picked up our new phone number. It identified us by a different name, I'm assuming the person who previously had this phone number. It proceeded to sign me up under that person's name, not giving me the option to change it. I had to speak to an operator to get that straightened out. She did not know how that happened, so it was obviously a system error. She told me that I had reactivated this other person's account. Luckily because I had transferred myself to her, she was able to fix it and cancel that person's account and finish setting up mine. I'd say when you moved another family got your number and tried to sign up for dish. Dish recognized your phone number because you were in their system and automatically tied your name to that number. Dish network should be held liable for keeping that information in their system like that. It's one thing to keep it in a store room or on a hard drive somewhere for records, but another when the automated system can pick it up and use the information however it sees fit. It's basically making it a lot easier for others to fraud the system and potentially ruin your credit.

This account was closed in 2005. I did not authorize this account to be reactivated. In my opinion, this should not even be a concern. When an account is CLOSED, it is exactly just that. If I wanted to have your services I would have requested for a NEW account. You have billed me for service in a home and state in which I no longer live- and for reactivating an account that I did not authorize.

I have made contact with your customer service department and spoke with Brooke. The code she gave to me for reference is:
G V 7 . After being put on hold, I was disconnected with no final confirmation of my request being honored.

I would like a response to this email, confirming that your company has made a mistake, that this account will be permanently closed, and that I do not owe your company anything.

This issue should never come to the light. If an account is closed, it should mean just that. All equipment connected with that account should be purged- as well as Dishnetwork's records. Anyone that has a closed account with this company, should be aware that what they really mean is your account has been "deactivated." A new account should be set up for someone who wants new service.

Where is your decoder box for dish network?

Odds are someone has your old box and is using it. If they activate it at that address then it will bill you.

Did you return it? destroy it? sell it?