Dish Network Requiring payment for three receivers which were destroyed in a fire Internet
In April 3rd, I was woken by my dogs to heavy smoke showing. I ran upstairs (i fell asleep in the family room in the basement) to find the source of the smoke. I discovered flames at the bottom of the steps (that go up to the bedrooms). My mother was trapped in the second staircase and my attempts to save her failed. Normally I wouldn't go this far into my ordeal, but I'll make the connection soon. Since I'm a volunteer firefighter, I contacted the 911 's get via my portable radio..... Anyway.... I was taken from the scene to the hospital for smoke inhalation and pulmonary embolism precautions. The third day I was feeling mentally stable enough to call my utility companies to inform them of the fire.
Everyone was incredibly supportive and I was 100% honest with them stating, I've lost everything, I have no idea how or when I'll be able to pay the bills. Well, except for Dish Network. In order to stop the billing on April 3rd, and break the 2 year agreement, they demanded photo documents of my home to prove that my house was destroyed. They also required I send them a copy of the fire marshals report and since the high speed internet connection was in my mother's name, they required an original copy of my mother's death certificate. Once they get this information they will stop service and bill me up til April 3rd.
The representative gave me their fax number and informed me that she is working until 9pm and she will check for my fax. My reply: You want what???? I admit to her that I was under the influence of sedatives and I was still hospitalized. She replied that they needed those documents quickly. I explained to her that I don't have pictures of my home. And the fire marshal is still investigating and lastly my mother's body was still at the coroner's office. And I start to cry all over again. All I wanted was for service to be disconnected.
She said that she can disconnect service for tv only because my name was on the bill. I mentioned to her that it's not like you can watch tv at my house anyway. I also explained to her that I will do my best to get the documents when I am able to do this. Now..... She also states that the receivers and remotes need to be returned and she will be more than happy to send out three return shipment boxes to my address. The anger stage presents itself.... I angrily explain to her, there's no receivers, and no remotes and I don't have an address. She insists that unless I send the receivers and remotes back, I will get charged for them. I yell at her stating... I have no idea what to tell you.
I've been told there's nothing left of my home. I live in a rural area and my house was cedar sided and limited water supply and there were 21 volunteer companies fighting this fire for what I was told for 6 hours. THERE'S NOTHING LEFT! As of September.... I'm not being billed monthly, but I get phone calls and bills for 794.52 for the receivers and remotes. I faxed photo documents of my home and a copy of the marshal's report. But refused to send a copy of the death certificate due to sensitive information on it.