Complaint Review: DISH NETWORK

To Whom It May Concern:

On July 18, 2003 one of Unicom representatives showed up at my house and offered to Dish Network promotion program: (3month free, free installation and equipment, $49 activation credit). I agreed to the terms and conditions of Dish Network policies and requested fast installation. He assured me that someone will call me next day and will set up the installation date for me. Surprisefully, he requested my social security number and credit card number, which was provided to him.

On July 21, 2003 I became aware and called Unicom to make sure if his information (business card, Dish Network documentation) was truthful, however I was in the system so my awareness was gone. Three days later I became more aware because nobody called me since that day. At this time I decided to call directly Dish Network and notify them about this situation. I agreed to cancel my account with Unicom and deal with Dish Network directly. I was more convenient with DN as an old satisfied DN consumer (used to have an account with DN).

We set up the installation date to July 26, 2003 (between 8-12am). Somehow I didn't wake up first thing in the morning and missed my installer. I founded out at 10am that he left a voice massage on my answering machine. I called DN and made a request to reschedule my installation date. New date Aug.2, 2003 was given to me.

On Saturday, the 2nd day of August, Mike (the technician) showed up on time and requested letter of installation approval from my association company. I didn't know that such a letter is required for the installation. He offered a temporary installation on my patio, after his conversation with the main office. He called the main office to check the cost of re-installation. The answer was NO ADDITIONAL COST. He installed the dish temporary on my patio and insured/notified me that after I received my letter of approval I have to call DN and set up re-installation date and someone will come and move my dish to the permanent location (roof).

After 2 weeks, I received my letter of confirmation from my association company. I called DN and requested such a procedure. I was notified that I have to pay an installation fee due to my second installation. After my conversation with one of the supervisors of DN I received the local phone number and I was asked to call them. The spokesperson insured me that this person will help me with solving this issue. The local office provided to me an additional phone number local technician manager (Andrew).

I spoke to the technicians' manager (Andrew) and he agreed to move my satellite dish from my patio to the roof at no additional charge. We scheduled the morning hours on Thru. 09/11 9-10am, surprise fully, nobody showed up at my house.

I wouldn't be writing to you; however I'm thinking that this simple contract and my decision of switching from Comcast to Dish Network was a very unintelligent and disappointed me. I'm losing lots of hours by talking to you; additionally I'm taking extra hours off from my work. This situation cost me a lots of money and nerves (I forgot to mention that the credit of $99 which had been taken out of my account, was never returned to me, and both DN and LaSalle Bank are blaming each other).

In the conclusion, I would like to come to an end and have my dish finally installed on my roof. I'm also concerning termination of my account with DN and involving my lawyer in this procedure. Please take this into consideration. I hope your future clients will be more satisfied and pleased with you service.

Tomasz
Carpentersville, Illinois
U.S.A.