Complaint Review: Dish Network

...and reads everything before she signs it. Have you ever signed a contract for *anything* that didn't have fine print? Have you ever heard a radio commercial for a credit service that didn't have disclaimers? As a company, the obligation is to provide the information. If you didn't understand the contract, or weren't willing to read all the terms and conditions, then you either should have asked for clarification, had someone read it for/to you, or not signed the contract. It's that simple. Contracts are legally binding. I'm sorry that you feel like you are being defrauded, but unfortunately, you're only being made to accept the consequences which you previously agreed to.

The funny part about all of this is that if you know half of what this company puts their representatives through, you'd never think twice about complaining from a customer standpoint. And even given the fact that we have problems behind the scenes, I can still with a clear conscience defend Dish Network in this instance. Quite honestly, it's not our problem if you can't be bothered to be informed of what you're committing to. The information is provided; we can't make you read it. But you better believe we're going to hold you to your committment and agreement.

Please take any such report with a grain of salt. The $240 and $398 charges that Connie reports are cancellation fees for the breaking of a contract (specifically, a Digital Home Plan lease contract). The $240 is a cancellation of contract fee, and the $398 is failure to return leased equipment.

I'm sorry that Connie feels ripped off, but if she was planning to terminate her contract early, perhaps she should have read all of the details of her contract, in which she authorized Dish Network to charge any accrued cancellation fees to her card. She claims that she never "knowingly ever given their company authorization for such charges". She gave authorization by signing a contract. Therefore, collecting cancellation fees from that card does not constitute fraud. Nice try though, Connie. Perhaps this will teach you that it tends to be a good idea to *read* a contract before you sign it. Even all of that bothersome small print at the bottom.

How disheartening that a company would knowing and even admit to putting such vital information to a contract in small print. The sad thing is I'm partially blind, however with my glasses felt comfortable that I could see things fairly clearly. But, obviously didn't,like most people thought I was dealing with a so called repealable company that wouldn't stoop to putting such vital information in the small print. Nor provide any requested documentation regarding authorization of such charges? Why is this in the very small print? Obviously by all the complaints this is very important to the consumer. So why not BIG BOLD LETTERS. Don't you think people have a right to know?