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Dish Network Ripoff with unauthorized charges
Dish Network had made two unauthorized charges to my check card in the amounts of $240 and $398. I immediately contacted Dish Network regarding these unauthorized charges. First on February 22,2002 when the first unauthorized charge in the amount of $398 was discovered and was told "TO BAD". The following day the second unauthorized charge appeared in the amount of $240. Again I contacted Dish Network and received no response. Both times I informed the Customer Service Rep that at no time had I knowingly ever given their company authorization for such charges
and demanded that the funds be credited back to my account.And requested their company immediately cease these unlawful acts of fraud. Again on February 27, 2002 I contacted Dish Network to request a physical address where I could send a certified document regarding this matter and was informed such an address didn't exist. As of today they have turned my life into a night mare. Although I have filled out the necessary paper work with my bank to dispute the charges. I haven't seen any postive results from neither my bank or Dish Network. I never dreamed such a thing would ever happen to me.
Connie
Grand Prairie Texas
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3 Updates & Rebuttals
Elizabeth
Westminster,Colorado,
My mother doesn't make excuses...
#4UPDATE Employee
Sun, March 03, 2002
...and reads everything before she signs it. Have you ever signed a contract for *anything* that didn't have fine print? Have you ever heard a radio commercial for a credit service that didn't have disclaimers? As a company, the obligation is to provide the information. If you didn't understand the contract, or weren't willing to read all the terms and conditions, then you either should have asked for clarification, had someone read it for/to you, or not signed the contract. It's that simple. Contracts are legally binding. I'm sorry that you feel like you are being defrauded, but unfortunately, you're only being made to accept the consequences which you previously agreed to.
The funny part about all of this is that if you know half of what this company puts their representatives through, you'd never think twice about complaining from a customer standpoint. And even given the fact that we have problems behind the scenes, I can still with a clear conscience defend Dish Network in this instance. Quite honestly, it's not our problem if you can't be bothered to be informed of what you're committing to. The information is provided; we can't make you read it. But you better believe we're going to hold you to your committment and agreement.
Elizabeth
Westminster,Colorado,
Charges on a credit card
#4UPDATE Employee
Thu, February 28, 2002
Please take any such report with a grain of salt. The $240 and $398 charges that Connie reports are cancellation fees for the breaking of a contract (specifically, a Digital Home Plan lease contract). The $240 is a cancellation of contract fee, and the $398 is failure to return leased equipment.
I'm sorry that Connie feels ripped off, but if she was planning to terminate her contract early, perhaps she should have read all of the details of her contract, in which she authorized Dish Network to charge any accrued cancellation fees to her card. She claims that she never "knowingly ever given their company authorization for such charges". She gave authorization by signing a contract. Therefore, collecting cancellation fees from that card does not constitute fraud. Nice try though, Connie. Perhaps this will teach you that it tends to be a good idea to *read* a contract before you sign it. Even all of that bothersome small print at the bottom.
Connie
Grand Prairie,Texas,
Do you honestly thank this would be right if I where your mother?
#4Consumer Comment
Thu, February 28, 2002
How disheartening that a company would knowing and even admit to putting such vital information to a contract in small print. The sad thing is I'm partially blind, however with my glasses felt comfortable that I could see things fairly clearly. But, obviously didn't,like most people thought I was dealing with a so called repealable company that wouldn't stoop to putting such vital information in the small print. Nor provide any requested documentation regarding authorization of such charges? Why is this in the very small print? Obviously by all the complaints this is very important to the consumer. So why not BIG BOLD LETTERS. Don't you think people have a right to know?