Dish Planet-Dish Network-Echo Star damage and dash! Detroit Michigan
I called 1800-634-3474 to get dish network services. The company identified themselves as dish planet. Installers came out the next day. After installation, they wanted me to sign a contract stating a higher price than I was quoted. I refused and told them to uninstall. They became angry and damaged my home, then sped off squealing tires in my driveway.
I called dish planet the next morning who said they don't employ the installers and gave me 586-739-0538. I called to complain and they sent someone out to clean up the mess. The gentleman cleaned up but didn't have the skills to repair damaged siding, carpet, baseboards or walls. I called the 586 number back and stated that I needed these things repaired. The manager told me the guys had been fired and gave me the name and number of the installer's insurance company.
Farmer's Insurance sent a claim's adjuster out who told me that the damage was intentional and not accidental and his insurance will not cover it. I called the 586 number back and they said since he was not an employee anymore they hold no responsibility for his actions. They offered his home phone number to me...I refused it. They told me to call my home owner's insurance, according to them, that is why I have it. I called the 18006343474 number back and they said that the installer is not their employee so they will not help.
What do I do?? Help!!
Dawn
Belleville, Michigan
U.S.A.
6 Updates & Rebuttals
Mike
Radford,Virginia,
U.S.A.
It may not be a good idea to use your insurance.
#7Consumer Suggestion
Tue, June 08, 2004
Insurance companies hate people who nitpick over minor damage and file small claims. They've decided that many of these cases are fraud, and if not they're still costing a lot of money. So if you file small claims, expect your insurance rate to go up at the least; often they will not renew your policy and blacklist your address so it is very hard to get insurance. And the blacklist persists to the next person who buys your house, making it very hard to sell your house as well. What a racket. Although it is completely wrong, homeowners must refrain from actually using their insurance except in case of a major loss.
Get some estimates from independent contractors to put a dollar amount on the damage. Also take lots of pictures of the damage. You do not want this installation company in your house any more. They had their chance to make it right, and it's obvious they won't do so willingly. You just want the money to pay for the damage they caused. Small claims court may be the best way to go. If you involve your insurance company, they may help resolve it, but it could cost dearly.
Mike
Radford,Virginia,
U.S.A.
It may not be a good idea to use your insurance.
#7Consumer Suggestion
Tue, June 08, 2004
Insurance companies hate people who nitpick over minor damage and file small claims. They've decided that many of these cases are fraud, and if not they're still costing a lot of money. So if you file small claims, expect your insurance rate to go up at the least; often they will not renew your policy and blacklist your address so it is very hard to get insurance. And the blacklist persists to the next person who buys your house, making it very hard to sell your house as well. What a racket. Although it is completely wrong, homeowners must refrain from actually using their insurance except in case of a major loss.
Get some estimates from independent contractors to put a dollar amount on the damage. Also take lots of pictures of the damage. You do not want this installation company in your house any more. They had their chance to make it right, and it's obvious they won't do so willingly. You just want the money to pay for the damage they caused. Small claims court may be the best way to go. If you involve your insurance company, they may help resolve it, but it could cost dearly.
Mike
Radford,Virginia,
U.S.A.
It may not be a good idea to use your insurance.
#7Consumer Suggestion
Tue, June 08, 2004
Insurance companies hate people who nitpick over minor damage and file small claims. They've decided that many of these cases are fraud, and if not they're still costing a lot of money. So if you file small claims, expect your insurance rate to go up at the least; often they will not renew your policy and blacklist your address so it is very hard to get insurance. And the blacklist persists to the next person who buys your house, making it very hard to sell your house as well. What a racket. Although it is completely wrong, homeowners must refrain from actually using their insurance except in case of a major loss.
Get some estimates from independent contractors to put a dollar amount on the damage. Also take lots of pictures of the damage. You do not want this installation company in your house any more. They had their chance to make it right, and it's obvious they won't do so willingly. You just want the money to pay for the damage they caused. Small claims court may be the best way to go. If you involve your insurance company, they may help resolve it, but it could cost dearly.
Mike
Radford,Virginia,
U.S.A.
It may not be a good idea to use your insurance.
#7Consumer Suggestion
Tue, June 08, 2004
Insurance companies hate people who nitpick over minor damage and file small claims. They've decided that many of these cases are fraud, and if not they're still costing a lot of money. So if you file small claims, expect your insurance rate to go up at the least; often they will not renew your policy and blacklist your address so it is very hard to get insurance. And the blacklist persists to the next person who buys your house, making it very hard to sell your house as well. What a racket. Although it is completely wrong, homeowners must refrain from actually using their insurance except in case of a major loss.
Get some estimates from independent contractors to put a dollar amount on the damage. Also take lots of pictures of the damage. You do not want this installation company in your house any more. They had their chance to make it right, and it's obvious they won't do so willingly. You just want the money to pay for the damage they caused. Small claims court may be the best way to go. If you involve your insurance company, they may help resolve it, but it could cost dearly.
Jonathan
Marina,California,
U.S.A.
It sounds like Farmers is dodging its responsibilities
#7Consumer Comment
Mon, June 07, 2004
To say the damage was intentional and that it is not covered sounds like a dodge to me. Of course the installers had to intentionally drill but they did not intentionally try to damage your house (I am presuming this). The installers business liability insurance is to cover damage done as the result of work done by the policyholder, in this case, the installer. Farmers may be trying to intimidate you but report this to your Home Owners insurance agent and s/he should bring the weight of your insurance company to bear to get Farmers to do what it is suppose to do. You may also want to contact your state's Dept. of Insurance. From what you have reported Farmers has to pay since the damage was accidental. Also, since the incident occurred when the installer was an employee and was covered at the time of the incident Farmers still has to honor its responsibilities. This is based upon what you have written.
Jonathan
Marna,California,
U.S.A.
Contact your insurance agent
#7Consumer Suggestion
Mon, June 07, 2004
Dawn, contact the insurance agent who handles your Home Owner's policy. Explain the details of what occurred. S/he should tell you how to proceed. Since insurance laws vary from state to state I have no way of giving you specific advice but your insurance company may pay for the repairs and then go after the installers' insurance company (this is falls under subrogation). The company with the 586 area code may still be held liable as well (once aain, check with your agent). Please post what happens.