Complaint Review: Dish TV

Dish caught repeatedly making unauthorized ACH's against a Customer account when account was in good standing already. Theft-

I was enticed to go to Dish being promised the world and I should of known, if the deal is to good to be true, it likely is. This company is a bunch of crooks!

The equipment is substandard, doesn't work half the time and the SRS people who are supposed to be the final word of problem solving either lie or don't respond at all.

We are on a fixed income, I am disabled and recently I noticed that Dish was taking in a $20 dollar charge on my Bank account every two weeks and when I called I was put through hell for three hours before being transferred to Ashley, an SRS Team member.

She stated that she was leaving on Vacation but if I sent here proof of the charges she would work on it the following Monday when she returned.

Monday came and went and after a week I started emailing her to see what happened.

After several emails I decided to call and got another SRS member, Eddie.

Eddie apologized and offered to credit my bank account $150 dollars and further give me two Dish credits for $150 dollars each for an aggregate of $300 in credit, $450 in total.

Mind you the charges to my bank were $140.00 just for the $20 dollar charges and then, they overdrew my account costing me overdrafts of $30 dollars each along with my having to pay the bank to block ACH's from dish at $27 dollars.

All told the charges were high enough that Eddie felt the $450 was fair, as did I.

One week later I looked on line and my Dish account showed two $150 dollar credits and one refund of $150 dollars going to my bank account.

Today less than a week hence, I get a bill for $67.58 when I should show a credit balance of $232.42!

I called and got another SRS Team member today and she gave me a story that the $150 that is supposed to go in my bank account was one of the credits which is NOT what the statement breakdown shows and she didn't offer to investigate further.

I am going back to Direct TV who I was with for 22 years before these criminals!

Imagine, they take unauthorized mini payments of $20 dollars every two weeks and I wasn't even on auto pay! Theft, plain and simple.

For anyone considering this company for service, I'd go without before I'd come here again! Stay FAR AWAY FROM DISH!

Dish should be investigated for fraud and should be ashamed taking advantage of seniors and disabled persons.