DishNetwork TV Dish TV Company Refused to Waive Account Maintenance Fee For Extended Vacations, Internet
Spoke to Customer Retention rep (Elizabeth) this AM about waiving the $5.00 account maintenance fee that is applied to account while on vacations and service is suspended. Asked them to waive the fee because it costs them nothing to "maintain" a computer entry that I would be charged for maintaining my account while account is in suspension during vacations. They refused to waive the fee and clearly stated it was for "maintenance" of my account.
This is an unjust enrichment on the part of Dish TV. I would be charged for absolutely nothing in return. They were adamant and would not waive the fee, canceled service and account completely. They lost a long time customer that bought the equipment outright. They did state that if I wish to renew my service that all I would have to pay is the first months service. The "maintenance" fee is a ripoff and the customer gets absolutely nothing in return.
1 Updates & Rebuttals
DanB@Dish Network
Englewood,Colorado,
USA
DISH Pause
#2UPDATE Employee
Wed, January 25, 2012
Hayden, we are sorry to hear that we've lost you as a customer over this. We try to remain flexible for all of our customers when it comes to pricing and service. We apologize that we were unable to grant any exceptions in this particular instance. We wish you the best of luck with your new provider and hope to have the pleasure of doing business with you again in the future.
Daniel Busa
DISH Network
Customer Service