Print the value of index0
  • Report:  #644953

Complaint Review: Disney Movie Club

Disney Movie Club Fraudulent Membership Menasha, Wisconsin

  • Reported By:
    Josie — S. Yarmouth Massachusetts United States of America
  • Submitted:
    Mon, September 27, 2010
  • Updated:
    Thu, September 30, 2010
  • Disney Movie Club
    P.O. Box 8023
    Menasha, Wisconsin
    United States of America
  • Phone:
    800-328-0612
  • Category:
    Video Stores
*UPDATE Employee: Disney Movie Club

   Credit card compromised August 2010. Credit card company notified me immediately and issued new card. Two weeks later I received four DVD's from Disney Movie Club which I never ordered, along with membership information. I called credit card company and payment of membership immediately dealt with. I then called DMC, explained the situation, and they told me they would send a prepaid label so I could return the DVD's to them. They apologized and they did give  me email of person or entity who placed the order, and that info given to credit card company that has been investigating the card compromise.

   TDMC sent what I thought was a prepaid label in the mail. I packaged the DVD's and planned to mail them later that day. In the meantime the postmaster delivers another batch of DMC DVD's to my house.  

   I take the package I prepared to post office to mail, along with today's mailing, and was told that the label they sent wasn't prepaid.

   To say I am furious is putting it mildly. 

   I couldn't find an address online for them so I'm using the post office box that was part of their mailing material. 

   I'll try the 800 number again.

   This is a real scam. Someone is getting credit card info and ordering these DVD's.

   Thank you.

   

1 Updates & Rebuttals

Disney Movie Club Member Advocate

California,
United States of America

Disney Movie Club

#2UPDATE Employee

Thu, September 30, 2010

Good day,


I regret the difficulties you have experienced with the Disney Movie Club. I can help you resolve this. Please contact me directly at 800-459-7002 for assistance.


Thank you,


Member Advocate


Disney Movie Club

Respond to this Report!