DITECH.com Rude, Cold and Argumentative when I asked for GFE Internet
Contacted DITECH.com via 800 number after over an hour of waiting for CHAT NOW internet chat support to get to me as the 2nd person in line.
Tech on the phone became argumentative when I asked for a Good Faith Estimate (GFE) and stated that I should call them back when I became serious about a loan.
The Tech informed me that the costs associated with the loan would not be revealed until I provided them with 100% of my personal information, whether I used DITECH.com for my new home loan or not.
The Tech also informed me that the costs associated with the loan (GFE) did not matter and had no impact on the final APR. ANYONE who understands BASIC loan aspects, understands the the associated fees impacts the final APR of the loan interest.
I am quite sure someone will REBUTTAL this post and say that the final APR for DITECH.com is posted on the site, but if I am to pay 2 pts at DITECH.com, and I can pay 1.5 pts elsewhere, guess what I am going to do?!
The poor negative attitude the Tech presented to me, says plenty about the DITECH attitude toward potential Customers. I can not do business with companies such as this and suggest others to review the whole company before giving their money to this poorly run company; They needs our money, we do not need theirs!
Wally
Kennesaw, Georgia
U.S.A.
CLICK here to see why Rip-off Report, as a matter of policy, deleted either a phone number, link or e-mail address from this Report.
1 Updates & Rebuttals
Thomas
Anderson,South Carolina,
U.S.A.
Wally, you ought to get recommendations for reliable local mortgage providers.....
#2Consumer Comment
Sun, February 10, 2008
I never delt with DiTech but I used to see their ads in the cafeteria when I was working. A former colleague once said that at best they were no better than a local mortgage broker, and they did not know the local market at all.
Yes, you may see some mortgages with points, but now I have also noticed that some lenders are larding their mortgages with fees of $1000 to $2000 that are ON TOP OF all closing costs. Bankrate.com lists mortgages and made the claim that a 5.46% interest rate was available...Not! The big print gave and the small print took it away.
Personally, I am against all points and added fees. If you should move and end the mortgage early, those points & loans are lost- your APR has ratcheted upward.
If you are refinancing to get a lower interest rate, you must remember that you are starting your loan over. My criteria is that the sum total of all closing costs, fees, and points must be recovered by the payment reduction within 24 months. So if you have $3600 in total closing costs, etc. etc. and you reduce your monthly payment by $200, you get your total costs back in 18 months.
If you are buying a house, you should get one h**l of a good price......