Complaint Review: Diva Wigs

I ordered a custom human hair full lace wig from Divaswigs.com. My specifications were a light golden brown with low lights. When they sent me pictures of the wig I told them it was not the color I had in mind but they said "it's a human hair wig you can dye it yourself, we ill ship it out today". When it arrived it looked even worse in person. It was a light yellow blonde, shedding horribly, and did not fit. The hair was dry and did not even feel real. I submitted an application for a refund. They agreed and gave me an address to send it to in the states. My package got lost and did not arrive on time but I provided them with tracking and all the updates I possibly could, and they didn't seem to have a problem with it. My package finally arrived and now they will not reply to any of my emails. They provided me with a phone number to the return address but the lady only speaks chinese. I don't think I'll be getting my refund... All in all very horrible service. Bad english. Not what I asked for, and now I'm out 500 dollars for nothing!