diversity youth sports suspended my son and I from league after 1 practice, no games played las vegas, Nevada
When I signed my boy up for soccer i was concerned where games were going to be played. I'm a little handicapped and don't drive well. The woman who signed us up assured me the games would be in my area and if not, i would receive a refund. The schedule came out this week and I saw most of the games were on the west side and i live on the east side. Tuesday i called to inquire what the HELL was going on.Iwas then informed that cursing was a violation of conduct and i was suspended from the league. Wed. i tried all day to call the office and a recording kept saying the number is out of service or disconnected. Wed. mail came and i received a formal letter saying we were suspended and I may not contact the office for one year. Also no appeals and NO REFUNDS. I think this is unfair to the kids and poor practice by Diversty, also i think they use suspensions as a loophole to not give back unhappy customers. I really fell taken advantage of.
1 Updates & Rebuttals
Diversity Sports Corp. Press and Me
United States of AmericaDYS Code of Conduct
#2REBUTTAL Owner of company
Mon, August 13, 2012
Hello,
Thank you for taking the time to inform us of your concern. Diversity Youth Sports makes the safety and security of its minor participants its number 1 priority. With that being said, we have strict policies and procedures in place to insure we do our part to succeed in that regard.
Every parent and player is subject to the Diversity Sports Code of Conduct, Participation Agreement, Refund and Cancellation policy and other terms of use. This information is given to parents when they register and they must read and agree to it prior to registering.
In all honesty, with the tens of thousands of customers we deal with, you are not the only unhappy one. While we strive to make 100% of our customers happy, we realize that in our position of league facilitators, we can only mediate the reality at hand, and we can not alter the facts. We have not suspended many customers.
When you contacted our office, your call Sir, was recorded. As they occasionally are for quality control purposes. After reviewing the call, we found that while speaking to our representative, you violated the following terms of our code of conduct:
After same day review, the Committee voted to suspend you and your child from the league as stated in the certified letter you received the following day.
This is not a punishment to your child, but we can not be libel for having someone at our sites who has violated our code of conduct.
You mention that you said HELL, while on the phone with our staff, that would actually not be a violation. Our staff is trained extensively on how to handle customer concerns and to disengage situations. Those skills could not have bee used in your contact with us as you behavior from the minuet the phone was answered was belligerence, insulting and unacceptable.
For your reference, you may review the Diversity Sports Corporations Terms of use by clicking a link below:
DSC Terms Of Use
We regret, for your child's sake, that this situation occurred. But we wish you the best.