Complaint Review: Divine Modestee Clothing

Unbelievable!! I went to a Diviine Modestee show at my neighbor's house(having never done this before I was new to this type of business). They didn't have a lot of swimsuit sizes to try on so you had to make a guess at which size would fit you. I placed my order in the middle of April (2007) and the consultant said the orders should be in by May 1st. 6 weeks later no swimming suit and no news from the company. At around 7 weeks I was attempting to call and call and no one called me back. I finally received the bottoms to the suit at about 7 1/2 weeks out. They didn't fit right. At about 8 weeks I received my top which also didn't fit.

By this time I just wanted my money back (having heard they were out of the sizes I would need). I made contact with the consultant who told me I could return it and be refunded my money. She told me what form to fill out, what to send and where to send it. I sent it back the beginning of June. Here it is the middle of July and they still have my money and my swimsuit. I just phoned the owner who was completely rude and she replied "We don't refund for swimming suits." I had never been told this policy. She continued to place blame on the consultant and never took responsibility for any of this mess. Imagine the owner?? I have never been treated so poorly and been so openly ripped off and lied to.

Natalie
Orem, Utah
U.S.A.