Complaint Review: Divine Moving Group

Olivia the sales woman I spoke to was super reassuring and kind. She went over everything with me and was very on top of it. She said they would be there between 10-12 on Saturday. Come Saturday at 12:15 no one shows up and no one calls. I call and am told someone will call me back in 10. I call back 20 minutes later and still nothing. It’s 12:40 and Kailey calls. Says she can’t get in touch with the dispatcher. (Apparently they aren’t the moving company, they are only a broker for other companies). She then continued on to say that in the contract they have a 48 hour window to be at out location after the specified time. 48 hours. No one told us about this. Finally she gets in contact with Ruby and he said he can’t be there until noon on Sunday. He said they were caught up in the fires in California. Olivia told me they had a truck 45 mins away that they needed to move that was ready to go and sitting and waiting. I asked Ruby when he knew that they couldn’t make it through the fires. He said Friday at 6 pm. I asked him why he didn’t call and tell us since he knew he would be late. He said he forgot. And that was that. No follow up from Divine Company. No follow up from Ruby and no. one. showed. Terrible company. AMAZING at sales. Zero customer service. Acts as it they did nothing wrong. Never once apologized. Run away as fast as you can. In response to the owner - I want the deposit back. The fact that you weren't in communication with the mover DAYS before is irresponsible. Also the fact that you said a truck was 45 minutes away, waiting to be moved. Was a lie. The fact that in the contract you say you have 48 hours after the 2 hour window to show and you don't go over that in the call? Unethical. I demand the deposit back. For the lies and lack of responsibility and ethics from your company