Complaint Review: DIY Transport

I have sent repeated emails in an attempt to get the service I have paid for. Despite my contractual agreement with your company to ship my car on 24/25 May, my car is still in San Antonio, Texas and I am in Laurel, Maryland. Your agent continued to lie and tell me that the driver was on the way to get my car on the 25th until it became obvious that you had not contracted a carrier to pick it up. I was coerced by your agent, Nathaniel, to pay an additional $75 to schedule a firm transport on 28 May. I had to leave the state of Texas on 26 May. I stated that definitively when I contracted for your services.

Nathaniel told me that he had secured a transport for me on 28 May. I had to leave my car with friends who have been waiting at home all day with no contact. I also informed Nathaniel that I am a disable veteran with limited funds. I now have to have a rental for the duration that I don't have my car. I believed the fake reviews that you have on line giving you five stars as you state on your website. I only wish that I had searched YELP prior to doing business with your despicable company. In addition to contacting the BBB, I intend to contact the a Judge Advocate General on Tuesday, 30 May. I would like a response immediately as to the status of my car. I want immediate shipment or an immediate refund. I mean immediate.