Complaint Review: DIY Transport

Please stay away from these auto transport shippers. For example, after securing my credit card number they advised me that they would efficiently transport my car to its destination without incurring a fee until delivery was made. However, that was not the case after i received a phone call the following day requesting permission to debit my card after according to them the driver was requesting a pick-up fee, which i have never heard of in the past. after i declined, they proceeded anyway with a 120.00 dollar charge without having picked up my car or even had delivered  the vehicle to its destination. 

i became aggravated and  canceled with DIY auto transport, they then procceded to charge me a 75 dollar cancelation fee, that i was made aware of before cancelling. however, they refused to return the 120 fee they advised me they needed acccording to their pick up driver. when the driver never picked up my car.  after making several phone calls attempting to reach their manager Jess, he never returned my phone call. after over one week trying to get back the 120 fee with no avail.

i had to turn to my credit card company to intervene and refund my account of the unjustly fee charged by this company. a kind word to the wise,  stay clear away from DIY Transport. they have a bad business practice by telling YOU the consumer that they will not charge your card until delevery made. But be rest assured they will call you the next day and tell you they need some money upfront and they use the guise of the driver requesting a pick up fee. this is a fraudeulent practice DIY transport has concocted so that they collect their broker fee upfront. when they portray themselves as a auto tranport company. they are nothing but crooks.