Complaint Review: DJO Global

I received service for a badly torn plantar fascia in October 2016.  As a student graduating in december, my insurance expired in december as well.  I received various bills and my insurance initially turned them all down, after which I had to submit individual explanations for why medical services were necessary. At no point did I receive an explanation of benefits from my insurer mentioning the walking boot I was given at the dr. office.  Fast forward 4 months and I receive a bill from DJO for $319.75 for a walking boot.  I contacted DJO for an explanation, to which their un-friendly customer service rep explained that my insurance didn't cover it, and I signed a contract where I would pay for the boot.  First, I find this part very odd.  I have never signed a contract for any medical device except for my CPAP therapy device, and even that was for a payment plan, not an agreement to pay.  So I dug around, found the exact boot model I had on amazon for $55.  I called back and told them I would pay for the boot at a discounted rate, as I felt $319.75 for boot that only lasted two weeks before it became defective was exorbitant.  The response I got was no discount, but we offer payment plans.  I was furious and informed the gentleman that I could pay $1/mo for 319 months and he told me the account would certainly go to collections that way.  So I decided to try to call back later and ask for a discounted rate again.  At that point the customer service rep was a different person, however they were quite annoyed that I would ask for a discount again.  I threw in the towel and paid the total off in two payments, one of $80 and one of $239.75.  The payment left my account on June 5th.  I received a statement that I owed $239.75 dated June 20th, so I called them again today after confirming last night that the account still stated a balance of $239.75 as of June 26 at midnight.  This morning I called them and the customer service rep this time seemed quite annoyed that I would call as the balance was zero.  I explained that the statement dated june 20th and the phone call to the automated service last night said differently, and he said it posted to my account june 26th. How a company can debit a sum of money and then only post it to your account three weeks later AFTER sending you a new bill which robbed you of a good night sleep I will never understand. In the future if you are ever confronted with a DJO contract, do yourself a large favor and decline it to source your own knee braces and/or medical supplies from amazon or even their own website direct.  They are a company that operates in a very grey kind of way, locking people into contracts that don't even have the price of the boot should insurance fail to pay it.  No transparency, poor customer service, EXORBITANT prices, and apparently operates on wagon train speed to post payments but will happily send you another bill in the mean-time.  Unbelievable.