DMV.us.org REVIEW: DMV.us.org dedicated to total customer satisfaction. DMV.us.org provides comprehensive and accurate valuable driving records. DMV.us.org demonstrates that customer service is top priority. DMV.us.org, a reliable provider of driving record reports. DMV.us.org educates their customers on how to be safe drivers.
This company charged me $14.95 for a driving report. A fee I did not authorize, and a report I never received. They then sent me an email prompting me to log in and refile for the report, assuring me that the charges for the report would be refunded.
When I replyed expressing clearly that I did not want the report and did not authorize the charge that was posted to my account, the immediately emailed me back. This second email requested my name, date of birth, address and drivers license number.
Considering the fact that I had told them I was reporting fraud to my bank in my email, I would think that instead of pressing for more of my personal information they would be a little more concerned. Eventually, they said that they would refund me the fee, but it doesnt change the fact that I didnt authorize it to begin with.
I have not seen the refund and have frozen my account pending an investigation from my bank.
2 Updates & Rebuttals
DMV.ORG
Encinitas, ,California,
Mistaken Identity
#3UPDATE Employee
Mon, July 08, 2013
We apologize for the delay in responding your comment and for any inconvenience you may have experienced. We know how
frustrating your experience can be.
DMV.org is a privately owned website that is not owned
or operated by any state government agency. We are:
We are not the same company you made your purchase through. We have NO affiliation to DMV.US.ORG! This is a common error. Unfortunately, due to our name “DMV.org”, we often are confused with other website companies that DO sell products and services. And since we have no affiliation with these companies, we cannot help with any issues you may have. You mentioned
We do encourage you, before you file a complaint or report to please contact us at website-support@dmv.org. As stated, we get a lot of complaints about these other companies and can often get you started in the right direction to address your issues.
Again, sorry for your the trouble you experienced, and if there’s anything we can do to help, please contact us.
KarmenJones
Los Angeles,California,
Refund Contact
#3UPDATE Employee
Mon, July 08, 2013
Hello
We appreciate your feedback and apologize for the experience you recently had with our website and services. Please feel free to contact me via email at manager@carhistory.us.org if you would like to follow up on the refund for the charges you have incurred. I will ensure that you receive your refund in a timely manner
Thank You
Karmen Jones