DO NOT "Buy Wheels Today" Disregard For Customer, Rude, Did Not Honor Warranty. Cincinnati Ohio
This company will not honor the 2 year warranty on my TSW wheels. I have had the wheels for 8 months and they have started to pit. The warranty is supposed to cover finish. The guys over at Buy Wheels Today (BWT) Marty, Jason and Felix have all been completely unhelpful in resolving my issue. Not only have they not been helpful but they have also been rude, for example hanging up the phone, or speaking over me. They have decided not to resolve my issue and now they will be seeing me in court. Just trying to save others time by giving a heads up! DO NOT BUY ANYTHING FROM THESE CONARTIST!
Thebigguy87
Philadelphia, Pennsylvania
U.S.A.
2 Updates & Rebuttals
Thebigguy87
Horsham,Pennsylvania,
U.S.A.
You'll Regret It If You "Buy Wheels Today"!
#3Author of original report
Tue, April 28, 2009
First off these wheels have never been "scrapped on a curb" as stated above but instead what Marty and TSW saw was the pitting itself. TSW and Marty (Owner of BWT) continued to go back and forth saying we dont cover it its the dealer and oh we dont cover it, talk to the manufacturer. There is "supposed" to be a 2 year warranty on the finish of all TSW Wheels. This is 8 months down the road and I am going through hell trying to get this resolved. I'm out $800. Beware, dont believe this CONARTIST, I am not the only one who has complained. Marty degraded another customer last year over his skin color, calling him a n****r. Look up other reviews, call the Better Business Bureau and do a bit of research before you even bother with these idiots. His ebay record isn't perfect either, read about customer service and trying to return things. SAVE YOUR TIME AND MONEY!
BTW- Marty said there was no way to replace the wheels because they have been discontinued. So disregard the statement above saying that he would have "gladly replaced them". He clearly told me that even if they were covered he wouldnt credit me or find anything to replace them with.
DO NOT BUY FROM "BUY WHEELS TODAY"
Marty
Cincinnati,Ohio,
U.S.A.
damaged wheels
#3UPDATE Employee
Mon, April 27, 2009
At Buy Wheels Today we attemt to help all of our customers with any warranty concerns. We asked Brian to email us pictures of the wheels so that we could forward them on the TSW. Three of the wheels had been damaged, it looks like they scrapped along a curb. TSW denied the claim because of the damage, had the wheels been damage free we would have happily replaced them.
What Brian is trying to do is extort free wheels from us. Feel free to view over 7000 postive customer testimonials in our EBay store. Brian is the sort of customer that I would caution any company against selling him any product, as proven all he will do is threarten/extort until he gets his way with the support of his father, Allen.
Any potential customer with questions please feel free to contact us, we will provide any interested parties with the pictures of the damaged wheels to show just how unreasonable this customer is.
Please call us at 866-747-6247 with any questions.