Complaint Review: DocStoc.com

I opened a "Free Trial Membership" on or around February 7, 2012.  On February 8, per the company policy to send subscription cancellations by email, I sent an email canceling my free trial.   On February 9, 2012, I received the following email from DocStoc:

Jane Bliss, Feb 09 15:41 (PST):
Hello ,

Per your request, your Docstoc Trial Membership has been cancelled. Your credit card will not be charged.

Thank you for trying our service and please let me know if there is anything I can do in the future to assist you.

Best regards,
Jane Bliss
Docstoc Customer Care
(888) 412.3627
www.docstoc.com

Regards,
Jane Bliss


Then, on February 16, 2012, a full week later, the following "recurring charge" was placed on my debit card:

02/16/12        RECUR DEBIT CRD PMT02/15 DOC*DOCSTOC.COM/CH 888-4123627 CA            $19.95

Oh, there's DocStoc.com charging my bank account with a recurring monthly charge of $19.95!   They are fraudulent.  They promised me my account would not be charged, and then they charged it.   No one answered their customer service line when I called.  AVOID THIS COMPANY.