docusign NO CUSTOMER SERVICE san francisco California
I signed up with docusign for my realty business related matters. I have been attempting to cancel my account for the past two months. I have tried emails and phone calls only to get no response to emails and not able to connect with a live person via the phone. Their customer service numbers leave you on hold forever, or leave a message and and someone will call back. Well they never call back and most of the time I am disconnected while attemping to wait.. I have been on hold for over 15 minutes and no one ever responds. They are continuing to deduct money from my checking account each month. Apparently this is their game to get you to enroll knowing you will never be able to cancel. This is internet robbery and fraud and they need to be stopped. I am also going to file complaints with several agencies to hopefully assist me with this matter. If you are thinking of joining them I urge you not to as they will never respond and continue to deduct their fees monthly no matter what. Companies such as this should not be allowed to conduct business.
4 Updates & Rebuttals
Debby
Torrance,California,
Resolved
#5Author of original report
Mon, July 01, 2013
Finally got the matter resolved but only after several months ..
Debby
Torrance,California,
Still Nothing
#5Author of original report
Wed, June 12, 2013
I have given them the information they have requested and just true to form No Reply Again... Once again they have withdrawn a payment and we are in the process of filing a police report with our local police department. This "so-called" business needs to be closed until they learn what Customer Service is......... Please anyone reading this thinking of using their service I WARN YOU not to.
Debby
Torrance,California,
Total Lie !!
#5Author of original report
Sat, June 08, 2013
Well I emailed you as requested and no surprise No Response!!! You are just a joke and now you have debited my account once again. I am going to file charges against you as I have consulted with an attorney and have been told you are nothing more than an "Internet Thief".. I filed with consumer affairs, and now I am told I can file a police report which I will be doing on Monday... So, everyone reading this please beware of this "so called" company as they are nothing more than glorified scammers. I also sent out over 3500 email flyers to every realtor in the south bay alerting them to never use this service....
Mat
Washington,Customer Support
#5UPDATE Employee
Thu, June 06, 2013
Hi Debby,
We would like to sincerly appologies for the difficult time you have had reaching our customer support team and would like to help you resolve your billing issue. In an effort to expedite the process, would you mind sending an email to media@docusign.com with your contact information? We will then have a support manager reach out to resolve your concern.
We look forward to serving you and bettering your support experience with DocuSign.