Complaint Review: Dolan Toyota Reno Nevada

I purchased a Toyota Certified Platinum Vehicle Service Agreement. The dealer told me that I would receive a rebate at the end of the contract if I did not use the warranty in this contract. When I contacted my dealer to receive, my rebate they would not honor the contract stating the company that backed the contract went under. The problem with this is it was sold by Toyota, and Toyota received the money not the other company. They just chose not to honor the rebate. I contacted another Toyota dealer they are appalled with the way Dolan Toyota has treated me.

I also contacted the Toyota Financial service company who this contract was through they do not understand why I was treated in this manor either. A few other dealers experienced the problem of this company going under but stood by their customers and gave the rebate. Please be careful if you have any dealings with Dolan Toyota in Reno Nevada they are not a customer friendly dealership. You would do yourself a big favor by going down the road to a different dealership. Or go to the Toyota dealership in Carson City or other nearby town.