Complaint Review: DomainDiscount24

I am a big domainer at DomainDiscount24 with over 1000 domain names at one point.

So, I asked for a discount on my domain renewals. They emailed me and told me I could pay $15.50 per domain instead of $25 per domain. An executive from their company, Andreas Soll, even changed the price to reflect the discount for me and so I renewed my names. Andreas Soll is a longtime executive at the company according to ICANNWiki.org so he had the authority to make the decision.

Two years later, a customer support representative from DomainDiscount24, Simon Roder, emailed me last week to tell me they had "bad news" for me and that they had "charged the wrong prices" and that I "owed" them $14000. Simon Roder at DomainDiscount24 tried to rip me off and to extort $14000 from me in the email I have included below. They said I "owed" them $14000. I can tell you these guys at DomainDiscount24 are slimeballs and are not to be trusted.

I made it very clear I would transfer my domains out of DomainDiscount24 if I did not receive a discount. So, they tricked me with a "fake" discount, only to ask me to pay them the difference 2 years later! Can you believe it?

As a major domain portfolio holder, I work with all the major domain registrars, including GoDaddy and Enom. Nobody makes $14000 mistakes in this industry, and "discovers" them 2 years later - after their customer has renewed over 2000 domains with them over 2 years!

I consider these guys to be criminals and shakedown artists. Your domains are not safe with them. If you have domains at DomainDiscount 24, I urge you to transfer them to a safer place. DomainDiscount24 will rip you off when your domains are up for renewal.

Below is the email they sent me to rip me and also the email they sent me proving that they offered me the discount 2 years ago.

After I pointed out that they had offered me the discount in the first place, they did not even apologize. In fact, rather than apologize, their customer support were so arrogant and indignant, that they decided to triple my renewal domain prices overnight from $15.50 (which is 9 euros) to $40 euros (which is 29 euros). This time, they did that without evening bothering to notify me. The funny thing is that my domain name renewal price was now 30% higher than their prices for their regular, non-bulk customers. In my years in the domain name business, I have never known a single registrar who has done this to their customers. Needless to say, DomainDiscount24 and Key-Systems have completely lost me as a customer.

This registrar does not care about their customers. If you have domains at DomainDiscount24 or Key Systems, be aware of their renewal tricks and scams.


From: Domaindiscount24.net Support <support@domaindiscount24.com>
To: XXXX
Sent: Wed, January 27, 2010 5:27:24 PM
Subject: Re: [Ticket#] Prices for your Domaindiscount24 Account [xxxx]

Dear XXXX,

unfortunately I have bad news for you.

We checked your account again, and found out, that you have been charged the
wrong prices for domains.

You were charged 12.10 EUR 784 times, and 9.00 EUR per domain since November
for 356 times.

we will have to invoice you the difference to the price we pay with the registry.

These differences are :

784 * 6,02 EUR = 4719,68 EUR
356 * 9,12 EUR = 3246,72 EUR

Please contact me so we can discuss this issue.
Should you have any further questions, please do not hesitate to contact us.

Best regards,

Simon Roder

Your Team @ domaindiscount24.net

Key-Systems GmbH
Prager Ring 4-12

Web:
DE-66482 Zweibruecken

www.key-systems.net
Tel.: +49 (0) 6332 - 79 18 60

www.domaindiscount24.com
Fax.: +49 (0) 6332 - 79 18 61

www.RRSPproxy.net
Email: support@domaindiscount24.net

CEO: Alexander Siffrin
Registration No.: HR B 1861 - Zweibruecken
V.A.T. ID.: DE211006534



----- Forwarded Message ----
From: Domaindiscount24.net Support <support@domaindiscount24.com>
To: xxxx
Sent: Tue, December 9, 2008 10:08:21 PM
Subject: Re: [dd24#xxxx] domaindiscount24 | renewal notice [xxxx]

Dear xxxx,

i am not able to beat the price but we can offer you the same price of 15,50 $
for renews of your domains. I will insert the new price in a few minutes
to your portfolio.

Should you have any further questions, please do not hesitate to contact us.

We wish you and your family Merry Christmas and a Happy New Year!

Best regards,

Andreas Soll

Your Team @ domaindiscount24.net

Key-Systems GmbH
Prager Ring 4-12

Web:
DE-66482 Zweibruecken

www.key-systems.net
Tel.: +49 (0) 6332 - 79 18 60

www.domaindiscount24.com
Fax.: +49 (0) 6332 - 79 18 61

www.ISPproxy.net
Email: support@domaindiscount24.net

www.RRPproxy.net

CEO: Alexander Siffrin
Registration No.: HR B 1861 - Zweibruecken
V.A.T. ID.: DE211006534