Complaint Review: Domino's

First off, Domino's is not the only company to have this. In fact with rising gas prices, there are very few deliever services that still have free deliver, it just isnt' cost effective anymore. Second off, it's not put into place to rip off the consumer, ten dollars (seven in my area) is not a rediculous amount.

Second off, it protects the drivers. Tips are supposed to be 15-20 percent of your order. Delievering just a cinnastix would give the driver a dollar tip at most.

Third it helps the store. What it costs to pay the labor to make and deliever just a 5 dollar order is not covered by it's cost in the least. We want to make customers happy but we are still a buisness. A small mininum delivery requirement makes a good compromise.

And a note for Bryce. People tip drivers because drivers make under min wage hourly, they are supposed to make up this amount in tips. Some drivers don't even get an hourly wage. And as far as "earning" the tips, no they don't refresh your drinks or check on you but they are bringing food straight to your door. While you sit on your butt and watch tv they help make your food (yes, drivers help inside stores too), carry it to their car, fight traffic, find your house, and bring it straight to your door ensuring that all you have to do is walk 20 feet to your front door to have food. They do this in heavy traffic, rain, cold, heat, you name it. All the reasons you have to not go out, they deal with for you. Yes they are doing "Just a job" but that job is to serve you. Not that unlike a waiter would do.

And once again, no one added a delivery charge as revenge for using a coupon. You can't just add a delievery charge in our computer system, it's monitored and controlled by corporate techs.

And yes you were hurting the driver and only the driver. Every driver has to deal with jerk like you once in a while, most never quit over it. They realize that some people are either just mean-spirited or just like to hear themselves complain. I promise you that she did not return to the store thinking she was working for the wrong company, she probably returned contemplating calling child services for your poor son.

First off, I will explain a possible reason why they refused to honor your coupon as carry-out.
Most of our coupons for free items are for carry-out only or deliever with pizza purchase. Therefore when we get customers saying that they have such and such a coupon for a free something we often have to ask if it is carry out only if we are unfamiliar with the coupon. People don't like to read.

However, how they handled your situation was completely wrong. First off they should have known a "welcome to the neighborhood" coupon right off the bat. It's a one time free coupon to new residents to get you to sample our food and delievery service (hence why it can be a free delievery unlike most of our offers). You are right, there arn't any listed restrictions for it's use other than you are only supposed to get it once (when you first move in).


Even if they didn't know it, they should have believed you when you said you read it and didn't see any restrictions. We are supposed to give the benefit of the doubt to our customers and offer them the best service we can (theoretically). They should have said okay, made yoru pizza and had the driver check the coupon when he or she got there. Worst that could have happened if you had been wrong or lying is that he/she didn't give you the pizza (although to be completely honest if you gave the driver a good tip, they would have happily returned to the store pretending they misread the coupon too). They never should have assumed you were wrong without proof and refused service. And now they lost a possible customer because of it, quite the opposite of what that coupon is supposed to do.

All I can say is I hope if you move again, you'll give a different store a chance.
Some of us actually understand the concept of "customer service".

This is the same loser who allows his teenager to watch porn on TV and then complains to the cable company for not monitoring his TV. Pathetic parent and a pathetic human being. Abortion should have been considered by this guy's parents for allowing this loser in society.

Delivery people are just doing their job. A job. There is nothing that person does that is any different from any other person doing the same job. They drive to my house, with no guarantee of arriving at a certain time, hand me the order, take the money, get back in their car, and either light up a joint on the way back or stop at a friend's house to smoke up.
d**n Striderq, thanks for bringing to our attention yet another ripoff perpetrated by the Pizza industry, the unannounced delivery charge.

But wait--they promise free delivery! Are they lying or are you full of crap? I do look at my receipts. I ALWAYS LOOK AT EVERY RECEIPT. I WAIT for the moment to find a charge that doesn't agree with me and pounce on the phone to call the manager! There is no delivery charges. It's free. Unless they're pissed that I didn't order an additional $30 worth of crap, then they lie, cheat and steal. The store expects you to tip them, that's how they think the drivers will be paid. What the store actually gives the driver is crap. You think they're not marking up those pizzas to pay their overhead? Insane. Carryout costs me the same as delivery for the restaurants I deal with. That's why they have delivery: They know you don't want to go out to eat, and they would have to close up if they didn't bring the crap to you.

They also know you're not going to pay more for it. And they don't care if you do or don't because they will pass the cost on to the driver. There is such a markup on their product that they don't worry about a delivery fee. The store gets off cheap on that expense, passing it on to the employee.
And you may say I was only hurting the delivery person. I think not. I was helping her realize she was working for the wrong company, while hurting Domino's by promoting higher turnover in their store.

I do tip at dine-in restaurants, if the waitperson deserves it and puts effort into the service beyond the minimum that I expect. Gee, though, the only problems at restaurants I have reported on this site are at ones where there is absolutely no tipping. Where do you get the idea that I have problems at restaurants where tipping is usual?

And where is that damned delivery fee in the situation that this report is about? Why is there only a mention of a ten dollar minimum? Goes back to what I've been saying. They expect the mark-up on their product to negate the delivery costs. The reporter in this article could've had her free pizza if she would've paid the 'delivery fee,' according to you. But that was not an option that she reported.
None of us need to worry about bumping into a customer such as myself. You need to worry about getting reamed by the lying, stealing, cheating corporations.

Bryce, you might want to look at the receipt the next time you order pizza for delivery. If the pizza is delivered, there's a delivery fee accessed. It may not be quoted as such when you order. But it will be reflected on the ticket. That's where the store gets the money to give the drivers their per order fee. Then the drivers can make extra with tips. But in reading your post about no tip ever, it just reinforces all the 'problems' you seem to have at restaurants. Maybe the problem isn't the restaurants.

You should be ashamed of yourself. You didn't hurt Domino's - you hurt the driver who makes money by delivering the pizza, etc. Maybe next time one of your kids will get a job delivering pizza and bump into a person like yourself.

I received a mailed coupon from these jokers advising me they would deliver one free medium pizza, with one topping, at no cost to me. Emphasis on NO COST. One Saturday afternoon, my kid was whining for food and I told him he could have the coupon and order his pizza. They informed me there would be a delivery charge of $1.64. I told them this was not stated on the coupon, that it was absolutely free. They didn't care.

So I sent my kid to the car to get the sticky and dirty change from under the ashtray to make the precious $1.64. I understand they're hoping you will take them up on the offer and order your free pizza ALONG WITH another $30 worth of food. Tough. All I was taking from them was what was free, mainly because if I want Pizza, I order real Pizza from Papa John's or a local pizza shop.
Sometimes the kid and his friends will order from Domino's and I know that when you place a normal order from them there is no delivery fee (there's no tip either from me, ever). The driver knew the pay risks of the job when (s)he took it. That driver does nothing above and beyond what any other driver does to warrant a tip.
This delivery fee came up simply because they were mad that I took them up on the offer for a free pizza without ordering more of their crap.
So the pizza came and I made my kid go to the door. When the door opened, I heard my kid drop the change all over my hardwood floor. He took the pizza, placed it on the table and started picking up the change, handing it to her as he went. I was about to die laughing and was afraid she would hear me. She finally said that was okay and she left. I went to pick up the change from the floor she didn't wait on, and it amounted to $.96. I'm glad he mostly went after the pennies and nickels first, all she got to walk out with was $.68. I couldn't have planned that one better myself.
I guess that $1.64 wasn't worth it to her if she had to jump through a hoop to get it. She would've got the rest of it if she would've waited, it's not his fault he couldn't hold a big handful of change and open a doorknob and a couple of deadbolts (teenagers are clumsy).
They ripped me off big time. They should've said carryout only or some such other nonsense on that coupon if they were worried about a delivery charge. Or minimum order required. They had their chance to get out of bringing an absolutely free pizza to me, but I guess that coupon would've wound up in the trash with the rest of them if they could've resisted promising me something for free.

I received a mailed coupon from these jokers advising me they would deliver one free medium pizza, with one topping, at no cost to me. Emphasis on NO COST. One Saturday afternoon, my kid was whining for food and I told him he could have the coupon and order his pizza. They informed me there would be a delivery charge of $1.64. I told them this was not stated on the coupon, that it was absolutely free. They didn't care.

So I sent my kid to the car to get the sticky and dirty change from under the ashtray to make the precious $1.64. I understand they're hoping you will take them up on the offer and order your free pizza ALONG WITH another $30 worth of food. Tough. All I was taking from them was what was free, mainly because if I want Pizza, I order real Pizza from Papa John's or a local pizza shop.
Sometimes the kid and his friends will order from Domino's and I know that when you place a normal order from them there is no delivery fee (there's no tip either from me, ever). The driver knew the pay risks of the job when (s)he took it. That driver does nothing above and beyond what any other driver does to warrant a tip.
This delivery fee came up simply because they were mad that I took them up on the offer for a free pizza without ordering more of their crap.
So the pizza came and I made my kid go to the door. When the door opened, I heard my kid drop the change all over my hardwood floor. He took the pizza, placed it on the table and started picking up the change, handing it to her as he went. I was about to die laughing and was afraid she would hear me. She finally said that was okay and she left. I went to pick up the change from the floor she didn't wait on, and it amounted to $.96. I'm glad he mostly went after the pennies and nickels first, all she got to walk out with was $.68. I couldn't have planned that one better myself.
I guess that $1.64 wasn't worth it to her if she had to jump through a hoop to get it. She would've got the rest of it if she would've waited, it's not his fault he couldn't hold a big handful of change and open a doorknob and a couple of deadbolts (teenagers are clumsy).
They ripped me off big time. They should've said carryout only or some such other nonsense on that coupon if they were worried about a delivery charge. Or minimum order required. They had their chance to get out of bringing an absolutely free pizza to me, but I guess that coupon would've wound up in the trash with the rest of them if they could've resisted promising me something for free.

I received a mailed coupon from these jokers advising me they would deliver one free medium pizza, with one topping, at no cost to me. Emphasis on NO COST. One Saturday afternoon, my kid was whining for food and I told him he could have the coupon and order his pizza. They informed me there would be a delivery charge of $1.64. I told them this was not stated on the coupon, that it was absolutely free. They didn't care.

So I sent my kid to the car to get the sticky and dirty change from under the ashtray to make the precious $1.64. I understand they're hoping you will take them up on the offer and order your free pizza ALONG WITH another $30 worth of food. Tough. All I was taking from them was what was free, mainly because if I want Pizza, I order real Pizza from Papa John's or a local pizza shop.
Sometimes the kid and his friends will order from Domino's and I know that when you place a normal order from them there is no delivery fee (there's no tip either from me, ever). The driver knew the pay risks of the job when (s)he took it. That driver does nothing above and beyond what any other driver does to warrant a tip.
This delivery fee came up simply because they were mad that I took them up on the offer for a free pizza without ordering more of their crap.
So the pizza came and I made my kid go to the door. When the door opened, I heard my kid drop the change all over my hardwood floor. He took the pizza, placed it on the table and started picking up the change, handing it to her as he went. I was about to die laughing and was afraid she would hear me. She finally said that was okay and she left. I went to pick up the change from the floor she didn't wait on, and it amounted to $.96. I'm glad he mostly went after the pennies and nickels first, all she got to walk out with was $.68. I couldn't have planned that one better myself.
I guess that $1.64 wasn't worth it to her if she had to jump through a hoop to get it. She would've got the rest of it if she would've waited, it's not his fault he couldn't hold a big handful of change and open a doorknob and a couple of deadbolts (teenagers are clumsy).
They ripped me off big time. They should've said carryout only or some such other nonsense on that coupon if they were worried about a delivery charge. Or minimum order required. They had their chance to get out of bringing an absolutely free pizza to me, but I guess that coupon would've wound up in the trash with the rest of them if they could've resisted promising me something for free.

I received a mailed coupon from these jokers advising me they would deliver one free medium pizza, with one topping, at no cost to me. Emphasis on NO COST. One Saturday afternoon, my kid was whining for food and I told him he could have the coupon and order his pizza. They informed me there would be a delivery charge of $1.64. I told them this was not stated on the coupon, that it was absolutely free. They didn't care.

So I sent my kid to the car to get the sticky and dirty change from under the ashtray to make the precious $1.64. I understand they're hoping you will take them up on the offer and order your free pizza ALONG WITH another $30 worth of food. Tough. All I was taking from them was what was free, mainly because if I want Pizza, I order real Pizza from Papa John's or a local pizza shop.
Sometimes the kid and his friends will order from Domino's and I know that when you place a normal order from them there is no delivery fee (there's no tip either from me, ever). The driver knew the pay risks of the job when (s)he took it. That driver does nothing above and beyond what any other driver does to warrant a tip.
This delivery fee came up simply because they were mad that I took them up on the offer for a free pizza without ordering more of their crap.
So the pizza came and I made my kid go to the door. When the door opened, I heard my kid drop the change all over my hardwood floor. He took the pizza, placed it on the table and started picking up the change, handing it to her as he went. I was about to die laughing and was afraid she would hear me. She finally said that was okay and she left. I went to pick up the change from the floor she didn't wait on, and it amounted to $.96. I'm glad he mostly went after the pennies and nickels first, all she got to walk out with was $.68. I couldn't have planned that one better myself.
I guess that $1.64 wasn't worth it to her if she had to jump through a hoop to get it. She would've got the rest of it if she would've waited, it's not his fault he couldn't hold a big handful of change and open a doorknob and a couple of deadbolts (teenagers are clumsy).
They ripped me off big time. They should've said carryout only or some such other nonsense on that coupon if they were worried about a delivery charge. Or minimum order required. They had their chance to get out of bringing an absolutely free pizza to me, but I guess that coupon would've wound up in the trash with the rest of them if they could've resisted promising me something for free.

The mailman comes with a large envelope with an additional 37 cents postage due on it, that is unmarked. He has to collect the 37 cents for him to deliver it. I pay him the 37 cents and open it up. It's from friggin domino's. It's stuffed with all sorts of crap coupons. Talk about a ripoff. The stupid SOB's didn't put enough postage on it because of the weight. Chucked the whole mess in the trash and quit ordering from domino's. How stupid can you be? What moron thinks these up?

The mailman comes with a large envelope with an additional 37 cents postage due on it, that is unmarked. He has to collect the 37 cents for him to deliver it. I pay him the 37 cents and open it up. It's from friggin domino's. It's stuffed with all sorts of crap coupons. Talk about a ripoff. The stupid SOB's didn't put enough postage on it because of the weight. Chucked the whole mess in the trash and quit ordering from domino's. How stupid can you be? What moron thinks these up?

The mailman comes with a large envelope with an additional 37 cents postage due on it, that is unmarked. He has to collect the 37 cents for him to deliver it. I pay him the 37 cents and open it up. It's from friggin domino's. It's stuffed with all sorts of crap coupons. Talk about a ripoff. The stupid SOB's didn't put enough postage on it because of the weight. Chucked the whole mess in the trash and quit ordering from domino's. How stupid can you be? What moron thinks these up?

The mailman comes with a large envelope with an additional 37 cents postage due on it, that is unmarked. He has to collect the 37 cents for him to deliver it. I pay him the 37 cents and open it up. It's from friggin domino's. It's stuffed with all sorts of crap coupons. Talk about a ripoff. The stupid SOB's didn't put enough postage on it because of the weight. Chucked the whole mess in the trash and quit ordering from domino's. How stupid can you be? What moron thinks these up?

Yeah, geesh, throw out the welcome mat and then pull it out from under your feet. It seems that drumming up new customers has become a (saucy) experience.

Just think though, because of the way you were treated, when you're in the mood for pizza, you'll be thinking about getting it from the competition in the area.

Rita

"Welcome to the neighborhood."