Complaint Review: Don Farr Moving - Hindman Moving - Deily Moving - Executive Services

DON FARR MOVING & STORAGE SALES PEOPLE LIE TO GET YOUR BUSINESS! THEY ARE ALSO KNOWN AS: ARPIN MOVING, HINDMAN MOVING & STORAGE AND MY WAY MOVING.

I needed a mover to come and take everything in my house, store it overnight and bring it to my new home the next day. I had two estimators come to my home. The first one told me I would need a semi or 2 26' trucks to fit all of my belongings. When the estimator from Don Farr Moving came, he assured me that everything would fit into one 26' truck and the other company was just trying to overcharge me. He seemed confident in his estimate so I agreed to use them for my move. I am not sure how that man sleeps at night!!!

The movers arrived, an hour late - two smelled of alcohol - and the foreman tells me that everything can't fit in one truck and they will have to call their manager to send another truck. When I asked him if they would have anyone available, he told me that they ALWAYS have drivers and movers wait each day at their warehouse to go to the jobs when the foremen call for more help. (OBVIOUSLY, THEY LOW BALL AND LIE AT THE ESTIMATE TO GET YOUR BUSINESS KNOWING YOU WILL PAY MUCH MORE FOR FOR YOUR MOVE!)

I had to be out of the house that day so I had no choice!! He called his manager and 45 minutes later another truck - and mover - arrived. We definately needed the second truck as it was full when they completed loading all my belongings.

The quality of their "movers" left alot to be desired. They could have cared less about our belongings. When I complained to the foreman, he told me "You should have seen the crew I worked with yesterday - they were really bad." Amazing!

Now, once everything was loaded, the forman came to me for payment. THEIR RATE WAS 20% HIGHER THAN THE FIRST ESTIMATE I RECEIVED!!

After several messages to the company with no return phone calls and hearing other similar horror stories, it reinforces my initial feeling that this is the way they conduct their business. SHAME ON THEM! I then contacted the BBB to file a complaint and was told they are no longer a member of the BBB!

I hope you learn from my mistake in using Don Farr Moving for my move. If a company has to use multiple names to do business - RED FLAG. If the estimator gives you a much lower rate than their competitor and slams their competitor - RED FLAG! If the business has had their membership at the BBB revoked due to no response to customer complaints - RED FLAG.

Tell all your family and friends - as I have done - to stay away from this company. They are theives and liars!

Ticked off
Pittsburgh, Pennsylvania
U.S.A.