Don Moore Toyota, Owensboro, Kentucky, sales agent, Brett Finalized Paperwork for Purchase of a Rav4, then backed out of Sale, Bait and Switch Owensboro Kentucky
On Wednesday, November 19, 2018 I stopped into the Don Moore Toyota dealership and drove 2 different 2015 Toyota Rav4s that I was interested in. I spoke with sales person Brett. I got information and went home to put pencil to paper. On Saturday, November 22, 2018, I emailed Brett and made offers on both Rav4s. Within an hour, Brett responded by email, accepting either offer. so, I drove to Don Moore to make my selection, which I did, and we began paperwork. Brett called my bank to verify that I was preapproved and began faxing the auto information over to the bank. About 20 minutes into this process, I was presented with a document that listed the purchase price, sales tax, et, to verify. The purchase price was inocrrect and did not reflect the offer price I made. I was told that I must have misunderstood and that they could not sell the Rav4 to me at the price I offered. After much disagreement, they relented and continued the purchase process. We were almost finished and I was told that I could pick up my Rav4 on Monday, November 24, 2018. Then last minute, someone comes to the kiosk where we are working on paperwork and tells me that Don Moore has changed their mine and would not sell me the Rav4 unless I let them do the financing. I told them that wasnt going to happen. So they told me, I could either pay the $300 they were going to lose by not getting to finance my car....or I could just walk. I got up and walked out. "
2 Updates & Rebuttals
The Dog.
United States...But There's More To The Moore M. O.
#3Consumer Comment
Mon, November 26, 2018
Did you see the BOGUS paperwork fee? It DOES NOT cost $400 to do the paperwork! This was a purely bogus, add-on, PHONEY fee! They could have added this $388 paperwork fee the cost of the car but they didn't have the HONESTY and INTEGRITY to do that! Instead, they represented the price of the car $388 lower to attract you in then added this BOGUS AMOUNT as a PHONEY FEE in hopes you were too stupid to figure out the scam!
Their excuse is "we make full disclosure". Telling the public they are playing the BOGUS FEE game does NOT get rid of the FACT, honesty was not used in pricing! You are a smart consumer for walking out. Now, please be careful about these BOGUS FEES. They give them an official sounding name to DECEIVE you into thinking they are legitimate when all they are telling you is: "We have no integrity to practice honesty here!"
Florida Native
West Palm Beach,Florida,
United States
Congratulations on walking out when they tried to stick it to you
#3Consumer Comment
Sun, November 25, 2018
I wish more consumers would do exactly like you did when the dealership changes the price & terms from the agreed upon price. You did exactly the right thing (as you know) by first getting your financing from anyone other than the dealership and then walking out when they wouldn't stick with the negotiated price. If everyone did what you did, it's possible the dealerships would change their sneaky practices. I am glad to see you were firm. You will find the right deal and the right sales rep, just not at that dealership and now everyone knows to stay away from them! Congrats again.