Don Panchos (Mexican Restaurant) rip-off fradulent charges to my Visa Check card thieves Rocklin California
Using my Visa check card at this restaurant I had left cash for the tip therefore crossing out the line for tip on my charge slip. Waitress or merchant deliberately added an additional amount to my charge even though I had left her cash for the tip.
The amount is irrelevant, the priciple of the whole thing is what irks me! I hope the better business bureau performs a sting operation and fines the hell out of this restaurant over something so petty.
Benson
Sacramento, California
U.S.A.
2 Updates & Rebuttals
RACHEL
TOLEDO,Ohio,
U.S.A.
AUTHORIZED TIP
#3Consumer Comment
Sun, January 25, 2004
I HAVE NOTICED THAT SOME MERCHANT SERVICES/CREDIT CARD COMPANIES AUTOMATICALLY AUTHORIZE 20% TIP WHICH APPEARS TO STAY ON THE ACCOUNT FOR A DAY OR TWO.CALL THE BANK. THE RESTAURANT WILL HAVE A COPY OF YOUR SIGNED SLIP. ASK FOR IT AND YOU WILL SEE IF ANY STRANGE ADDITIONS ARE MADE.
Lori
Columbus,Ohio,
U.S.A.
Restaurant Not to Blame
#3Consumer Comment
Fri, January 23, 2004
I was sorry to read of the "Tip" being added to your debit card when you had left cash on the table. I have been a manager for many years and while this is uncommon it does happen. It is much more common that an error in typing would be responsible for an overcharge but in your case you were correct in stating this is outright fraud.
In today's fast paced age all charges are processed by computer and would be unseen by the manager or any other employee, and altering a Tip would only benifit the server who recieves that money at the end of each shift. Managers only become aware of a problem when good customers like you keep records and compare them to their statements. You would not believe how many do not.
I have had to reprimand employees and have them re-imburse guests when entry errors were made and I have also terminated employees who altered charge slips and turned over information to the guest and authorities.
My suggestion for patrons is to never leave the tip line blank, put a zero, or just a slash. You should always either write the words "Left cash on table" or spell out your tip amount. Example: Six Eighteen
I hope this helps other consumer and managers.