Complaint Review: Don Reid Ford

I brought my Ford Ranger in because of broken coolant hose.  I was surprised that the total estimate to replace it was over $600 which included a system flush; that seemed QUITE high for the work that was described.  I decided to just have them do it.  After all, Ford will take care of me.  Right?  I went to pick up the vehicle a couple of days later.  After looking at the coolant I am not convinced that the flush was completed.  Still, I paid for the repair and my wife drove the truck away.  I was fortunate that we were going the same direction.  The truck was running so poorly, backfiring, etc., it would have left her stranded on the side of the road had I not been there.  I cannot believe that they would return a vehicle to a customer in a non-drivable condition.  Though it is not new, the vehicle was running fine apart from the coolant leak when I dropped it off - always has.   I limped the vehicle back to the dealer, and waited for a couple of hours for an answer.   Apparently no manager is on duty on Saturday afternoon, so they didn't know what the problem was, and nothing could be done anyway without a manager.  I had to drive an hour back to my house without the vehicle.   They promised to call me on Monday morning with some answers.  I waited the whole day and no one called.  I called Tuesday morning and got the service manager who had no idea that there was a problem, despite the fact that he still had my truck in his garage.   He said he would call me back with some answers, but never did.  When I called later in the day and asked for him specifically, I got a tech.  It would cost between 300 and 400 dollars to fix a problem that I didn't have before I took it in.  I challenged the cost and declined the charge.  While I was still talking he hung up on me.   I wasn't looking for free service, just good customer service and simple respect.  Apparently, neither is a corporate priority.  I honestly don't mind paying for work that is done right.  Time to take it to an honest, reputable dealer.