Don Rosen Audi Wynnewood Service rip off Wynnewood, Pennsylvania
My 17 year old son went to Don Rosen Audi Wynnewood when a maintenance light on his 2001 Audi A-6 lit up on his dashboard. When he went to the Audi dealer (Don Rosen) they told him that his water pump was leaking and so was the hose leading to the water pump, which they wanted to replace. They also recommended replacing the timing belt. The water pump was to cost approx $1,200 and the hose around $230. They didn't give me a price for the timing belt but indicated that it would be the most expensive of the lot. These would be very common replacements after 90,000 miles except for the fact that the water pump, timing belt and even the hose was just replaced less than 1,000 miles ago. They charged me $129 for this misdiagnosis and tried to rip me off for thousands more!
I took the car back to the mechanic who replaced the water pump and timing belt who found that the $2 clamp that held the new hose to the new water pump had broken which had caused the sending unit to come loose and created an obvious leak, obvious to anyone except a "trained" Audi technician? Don Rosen had "thouroghly gone over the car" for this $129 charge, yet my mechanic found the broken clamp leading to the water pump in less than 3 minutes. Needless to say the car was fixed (no charge) and when I questioned the service manager at Don Rosen Audi regarding the BS we recieved the day before he really had no legitimate response for trying to rip us off. BEWARE OF DON ROSEN AUDI!!!!!!
1 Updates & Rebuttals
Tech1
Laurel,Maryland,
U.S.A.
Question?
#2Consumer Comment
Thu, January 14, 2010
It sounds like the auxiliary coolant pump rerouting kit was priced up for you, which pays 4.7 hours under warranty to perform. It moves this pump to the side of the engine from under the intake. Did you mechanic do this routing? If we see coolant under the Intake and it is wet we recommend it because this pump will like maybe about a half a coolant bottle a month so under a pressure test you would not see it leak. Sounds like your mechanic didn't clean his job when he was done. Because those clams stay on very securely. (You have a hack of a mechanic)
Your T-belt is recommended to every one if they don't have a record of it being done. This is done because most of the time you cant tell a belt apart from one with 90k and one with 2k on it. I have even had a customer inspect two T-belts on toe different 1.8 on with 40K T-belt and one with (his) with 2K on it. They will break about 70-115K miles. The only time you can tell if their is sever wear and the teeth are cracking or are missing.