Complaint Review: Door Bar Official

Essentially this company has a warehouse in China that they attempt to take orders and ship out of. I put in an order and two weeks went by without a shipping update. I reached out to customer service and the next day got the automated shipping email (no coincidence).  The email had a tracking number but the tracking had no information or status.

Customer service claimed it wasn't a big deal. A month later I still haven't received the package. The tracking was updated several weeks ago, but it appears it has not left China, yet they won't refund me or respond anymore. They claim they are not responsible for delays, but if shipping is not possible they shouldn't be taking orders in the first place.