DoorDash 901 Market Street; Suite 600; San Francisco, CA; 94103; USA App messed up, placed order at other than default store, not allowed to cancel order San Francisco Calfornia
I placed a food pickup order on the DoorDash app from a store from which I had ordered before and which is still the default location on the app. Once the order was placed, I saw that it was placed at another location a distance from my home.
I immediately tried to cancel, called the phone nIumber for the restaurant, which was useless. By the time I found an obscure way to cancel, it was too late. I'm 80 yrs old and didn't drive across town in the dark because the DoorDash app messed up.
I feel that they ripped me off for $24.94, and I wrote a negative review stating I wouldn't use DoorDash again or buy from that restaurant. Because they make it nearly impossible to make contact, I went online to use their "chat" service. In the middle of typing my complaint I was cut off.
I had an annual subscription and when I tried to access my account to make sure there wasn't an automatic renewal I received a message that my account had been deactivated. I received a $3.99 refund for something (maybe on the remainder of my subscription, I don't know). The company obviously has a shabby business ethic.