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  • Report:  #1217876

Complaint Review: DoorDash

DoorDash Tony Xu, Andy Fang, Stanley Tang DoorDash jacks up the prices on their menu items, while making it appear like they are the restaurants' actual prices. Palo Alto California

  • Reported By:
    Evan — California USA
  • Submitted:
    Tue, March 24, 2015
  • Updated:
    Tue, May 26, 2015

Delightful Delivery?! More like Deceptive Delivery! These guys jack up the prices on their menu items, while making it appear like they are the restaurants' actual prices.

There are no disclaimers on the app that the prices are different, and the only evasive mention of the practice is hidden in their web site FAQs. You would have thought their Ivy League founders could have come up with something more original than common fraud!

Don't be fooled by the quoted delivery fee. It comes out to a lot more once you add on each menu item mark-up.

2 Updates & Rebuttals


New Developments

#3Author of original report

Tue, May 26, 2015

Recently, it has come to my attention that DoorDash employees/founders have been posting 5/5 star ratings on review sites.

DoorDash, led by CEO Tony Xu, is also taking advantage of its workers. The drivers are independent contractors, who don’t receive any reimbursements for gas, car wear & tear, parking/toll fees, cancelled orders, and/or phone data plan usage.

DoorDash drivers don’t get any comprehensive auto insurance coverage, overtime pay, stipends to tip restaurant workers, sick leave, vacation days, health insurance, disability insurance, retirement, unemployment compensation, and/or family/medical leave.

Independent contractors are also required to pay self-employment taxes on earnings. Considering these costs, a wage of close to $10/hour (including tips) can turn into much less than minimum wage.

As if that weren’t enough, DoorDash has also stolen pictures for its advertising campaigns. Please ask yourself if you really want to support a company engaged in such unethical behavior, and trust them with handling your food.


Additional Reports

#3Author of original report

Thu, March 26, 2015

There have been reports that DoorDash has been using restaurant logos & re-selling food without the restaurant's permission.

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