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  • Report:  #674427

Complaint Review: Doro Paintball

Doro Paintball Never shipped, never issued requested refund, Internet

  • Reported By:
    jettjon — Pensacola Florida United States of America
  • Submitted:
    Wed, December 22, 2010
  • Updated:
    Wed, December 22, 2010

I placed an order online with Doro Paintball on 11/22. I never received a confirmation email so I emailed them on 11/24. This set off a series of back and forth emails (despite my request for them to CALL my cell) over a period of three weeks. I never received the order, which they claimed they were unable to track.

I finally requested a refund on 12/9. When the refund never cleared, I was told on 12/16 Your invoice is in accounting. They are running a little behind with processing refunds as this is our busy time of year. You should see it post by the first of next week.

On 12/22, still no refund, so I spent 45 minutes at my bank disputing the charge. No product 22 business days after order was placed and no refund 9 business days after request. Completely unacceptable.

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