Dorschel Kia Service Manager refused to fix my car rochester, New York
My room mate and myself called Dorschel Kia of Rochester, NY. We have had extensive conversations with the Service Manager, Mr Brianzi. Finally after a few days we finally brought my 2003 Kia Spectra into his shop to get a visual inspection for a new transmission. During our conversation with the Manager, he said that after talking to us in his office about the past experiences we had (the BBB was notified due to past manager that was let go).
My room mate and I were notified by Mr. Brianzi that he doesn't want to work on my car, saying the cost out weighs the value of the car. This is the only car I have so getting to and from work out weighs his thoughts. He was trying to get us to go to another dealer to get a "new" car. ( i have bad credit) and he was told that this wasn't an option, and then he did the visual, saying i needed bearings, and a lot of other things that he "saw" with his best mechanic.
He said he refuses to touch my car, this whole time it cost me 5 hours of work for nothing. I then went to another shop and they said hmm, we will fix it for 100 dollars more than what they quoted and guarantee the labor and kia WILL guarantee the tranny. I will never ever go there ever again, the service manager and his mechanics are the worse in customer service satisfaction. When we asked to talk to his boss, miraculously he was no where around.
4 Updates & Rebuttals
marie
rochester,New York,
United States of America
here's the rip off
#5Author of original report
Mon, February 04, 2013
I took my car to another Kia dealership, not rochesters... and they said they will do it, they said i didn't need all the other things that this Mr Bianzi said it needed, also Mr. B said 150 one minute then changed to 350 for axels? the other kia dealership said no axels are needed, and that they will get it done.
The ripoff is that since Mr. B tried to rip me off by 1 selling me things i didn't need, 2 tried to get me to purchase a new car which i don't need and 3. quoted prices that were way too much, compared to the other dealer with the same name, for the same problem.
I think Kia dorschel of rochester needs to look at the people that service them. I bought my car through them, because I didn't have it serviced with them all the time, that is why they refused to help me this time.
This isn't the first time I dealt with dorschel but it will be the last with that dealer.
as for the cost exceeding the value....my car is in great condition, no dents, no rust, low mileage, and the only thing that has an issue is the tranny...then just fix it... clearly a 1600 to 1800 fix is less than my cars value of 3500.
marie
rochester,New York,
United States of America
no tunnel vision here buddy!
#5Author of original report
Mon, February 04, 2013
My car is in great shape, fully paid off, low mileage, and tranny is only going to cost 1800.00 so for me to have tunnel vision, I can't afford to have a new car, with complete collision insurance on it. my car works, the engine is in great condition, and also for your information I have used my head I have looked into other options but I refuse to bow down to a man and a dealership that has no conscience, they wanted to sell me parts that were already fixed by a different dealer (another Kia department). So unless you know the whole problem don't assume that you can give advise. I am not in tunnel vision, I am being practical since I am a working woman, who has limited funds and don't appreciate being screwed by dishonest service men.
Ken
Colorado,USA
I don't get it.........
#5Consumer Comment
Mon, February 04, 2013
"My room mate and I were notified by Mr. Brianzi that he doesn't want to work on my car, saying the cost out weighs the value of the car."
Sounds like Mr. B was offering sound advice. BTW, a business has the right to refuse service if they see fit. WHERE'S THE RIPOFF???
Robert
Irvine,California,
U.S.A.
Tunnel Vision..
#5Consumer Comment
Sun, February 03, 2013
This is not to come off as rough at it probably is but...Seriously, get your head out of your a** and take a step back and look at your situation. There may have been some salesmanship in what the service adviser said, but there is also some logic behind it that you need to weigh the pros and cons.
In Excellent Condition, with a fully loaded car(all of the options) with only about 100K miles, your 2003 Kia has a High Retail value of about $3,500. That is a Best Case Scenario where you are able to take full responsibility in finding a buyer and doing a private sale. If you try to trade it in at a dealer, you may get $1000 if you are lucky. Especially if your car is not in "Excellent" condition or does not have all of the options.
So how much is the Transmission going to cost you? If the transmission is going to cost you more than the car is worth..you would be better off using the repair money as a down payment and getting either a new car or a newer model used car. Because there is a good chance that with the age of the car you will have more and more issues. After all, what is to say that once the transmission is replaced, what if 6 months down the road the engine goes?